Retail Standards Specialist

10 hours ago

Townsville, Queensland, Australia the Opportunity Full time $80,000 - $120,000 per year

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

  • Grow your career with tailored development programs
  • Thrive your way with flexible work options
  • Make your mark in a high-performing, values-led team

At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores across Australia and New Zealand. With trusted brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

As a Retail Standards Specialist located in Townsville or MacKay you'll champion quality, compliance, and operational excellence across the state. You'll be the key link between national programs and store-level execution, helping retailers meet Metcash Channel Standards, Operational Excellence Programs (OEP), and Food Safety Audit (FSA) requirements.

In this Role


• Conduct in-store reviews to assess compliance with Channel Standards, OEP, and FSA

• Provide coaching and training to uplift retailer capability and compliance

• Support stores in adopting compliance systems like REFFS

• Collaborate with Account Managers and Retail Excellence Manager to identify and address systemic risks

• Manage store closures and de-banners as needed

• Coordinate retailer participation in events and programs

• Ensure catalogue standards are met (distribution, ticketing, stock)

• Capture store-level insights to support planning and continuous improvement

You're Likely a Match If


• You have experience in retail, grocery, or foodservice operations

• You're familiar with compliance, auditing, or operational standards

• You understand food safety frameworks and channel standards

• You're detail-oriented with strong analytical and problem-solving skills

• You're a confident communicator and coach

• You thrive in a fast-paced, multi-site environment

• You're customer-focused and collaborative

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support. 

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

#LI-SO1

#INFLA

#Hybrid

  • Retail Store Manager – Rebel

    1 week ago

    Townsville, Queensland, Australia Super Retail Group Full time $80,000 - $120,000 per year

    At rebel, we're all about inspiring people to chase their sporting passions – whether that's training for game day, finding the latest gear, or embracing an active lifestyle. We're searching for a driven Store Manager to lead our high-performing Townsville team, deliver results, and create an unbeatable customer experience. This is your chance to take...

  • Retail Christmas Casual

    10 hours ago

    Townsville, Queensland, Australia Tribe Full time $30,000 - $60,000 per year

    Introduction Thanks for considering embarking on a journey with Pillow Talk We call it a journey because for many of our colleagues that's exactly what it's been. Whether you're interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.By way of brief introduction, we are a...

  • Mobile Mortgage Specialist

    14 hours ago

    Townsville, Queensland, Australia Australian Military Bank Ltd Full time $90,000 - $120,000 per year

    Exciting opportunity exists to join a member focused mutual bankDedication to identifying new business opportunities within the local community to drive lending portfolio growthThis role will look after the North QLD region for offsite appointmentsSince 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive...

  • Client engagement Specialist

    4 days ago

    Townsville, Queensland, Australia NQ Quality Care Full time $60,000 - $90,000 per year

    Client Engagement SpecialistLocation: TownsvilleContract: 9-Month Contract (with opportunity for extension)At NQ Quality Care, we are passionate about delivering high-quality, person-centred care and support to individuals living with disabilities. We work closely with participants, families, and stakeholders to empower people to live fulfilling and...

  • Supervising Lending Specialist Lavarack

    9 hours ago

    Townsville, Queensland, Australia Australian Military Bank Ltd Full time $100,000 - $120,000 per year

    Suitable for a passionate and experienced Mortgage LenderBase salary + Super + Sales IncentiveExciting opportunity exists to join a member focused mutual bankDedication to identifying new business opportunities within the local community to drive lending portfolio growthRole location – LavarackEstablished in 1959 and with over 56,000 members we're a Mutual...

  • Apia Specialist

    4 days ago

    Townsville, Queensland, Australia Suncorp Full time $720,000 - $1,000,000 per year

    We're seeking passionate individuals to join our team in as an Apia Specialist. Commencing on 3rd of December 2025, we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference.As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We...

  • Retail Team Member – Donuts

    1 week ago

    Townsville, Queensland, Australia Galactic Donuts Full time $30,000 - $40,000 per year

    Do you have a passion for the freshest Donuts and delivering amazing customer service? Galactic Donuts Townsville is looking for enthusiastic and reliable Retail Team Members to join our fun donut shop We are seeking a motivated and customer focused individual to join our team.Key Responsibilities:Greeting customers with a warm, friendly attitude;Taking...

  • Retail Sales Assistant

    13 hours ago

    Townsville, Queensland, Australia Baby Bunting Full time $40,000 - $60,000 per year

    Two permanent part time positions available: Position 1 - Friday 9am - 5pm, Saturday 9am - 4pmPosition 2 - Friday 8:30am - 5pm, Sunday 9:30am - 4pmBaby Bunting is Australia's largest nursery speciality retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share...

  • Retail Supervisor Assistant Manager

    1 week ago

    Townsville, Queensland, Australia Hungry Jack's Full time $76,515 - $90,000 per year

    The Careers are Better at Hungry Jack'sTownsville Retail Assistant Managers / Retail Supervisors.Salary $76,515 - $90,000FulltimeWe are looking for leaders who are guest obsessed and committed to the delivery of outstanding quality, service and cleanliness to our guests.We have positions available for Retail Assistant Managers / Shift Supervisors in...

  • ITS Service Delivery Specialist

    14 hours ago

    Townsville, Queensland, Australia Townsville Catholic Education Full time $78,000 - $85,000 per year

    Position:ITS Service Delivery Specialist (System Administrator) Commencing Date:As soon as practicable Classification:Full Time, Permanent  Salary Range: $78,260 to $82,065 per annum pending experienceClosing Date:Wednesday, 8 October 2025 unless filled priorTownsville Catholic Education Officesupports 30 schools within the Diocese, located throughout a...