Retail Supervisor Assistant Manager

24 hours ago

Townsville, Queensland, Australia Hungry Jack's Full time

The Careers are Better at Hungry Jack's

Townsville Retail Assistant Managers / Retail Supervisors.

Salary $76,515 - $90,000

Fulltime

We are looking for leaders who are guest obsessed and committed to the delivery of outstanding quality, service and cleanliness to our guests.

We have positions available for Retail Assistant Managers / Shift Supervisors in Townsville, QLD.

Your tasks will include:

Providing Safety Leadership

  • Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Ensure safety and security procedures are enforced

Creating a Guest Obsessed Culture

  • Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a 'guest obsession'.
  • Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role
  • Ensure that guests receive prompt service and quality food
  • Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly)
  • Responding to guest' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response
  • Own (on your shifts) National incentive programs to improve the guest experience.

Building the Brand (Business Planning)

  • Utilise your Business Priority Plan to continually improve your Restaurant performance.
  • Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
  • Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.

Leading a High Performing Team

  • Create a culture that emphasises growth, trust and accountability.
  • Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees.
  • Develop and maintain a succession plan that engages and retains your internal talent pipeline.
  • Partner with your Training Coach to execute the Restaurants Training Plan.

Managing the Business (Profit and Controllables)

  • Accurately project sales, to ensure rostering and ordering support our guest obsession.
  • Plan and prepare work schedules and assign employees to specific duties
  • Manage controllables (own portfolio) to achieve profit goals.
  • Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget
  • Order inventory as per requirements for sales projections

Skills /Experience

  • Prior experience in a supervisory or leadership role within the fast food or hospitality industry
  • Knowledge of food safety, hygiene regulations, and workplace safety protocols

Requirements:

All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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