Customer Service Team Lead

22 hours ago

Sydney, New South Wales, Australia Hays Full time $90,000 - $120,000 per year

Customer Service Team Leader

Location:
Sydney, NSW

Salary:
$90,000 – $120,000 (depending on experience)

Lead with empathy. Inspire excellence. Make a difference.

Join a leading Financial Services organisation as a
Customer Service Team Leader
in our Collections, Hardship & Recovery team. This is your opportunity to guide and empower a high-performing contact centre team, ensuring every customer interaction is handled with care and professionalism.

What You'll Do

  • Lead and support a team of customer service specialists managing collections and hardship cases.
  • Create a positive, customer-first culture that values empathy, compliance, and integrity.
  • Coach and mentor team members to deliver exceptional service and achieve performance goals.
  • Collaborate with senior leaders to implement strategies that balance customer care with business objectives.
  • Ensure all processes meet regulatory requirements and uphold the highest standards.

What We're Looking For

  • Proven leadership experience in a customer service or contact centre environment (banking or financial services preferred).
  • Strong understanding of collections, hardship, and recovery processes.
  • Excellent communication and people management skills.
  • Ability to thrive in a fast-paced, customer-focused setting.
  • A passion for developing talent and creating a culture of success.

Why Join Us?

  • Competitive salary package: $90k–$120k based on experience.
  • Collaborative, inclusive team environment.
  • Opportunities for career growth and professional development.
  • Make a meaningful impact by helping customers through challenging times.

Ready to lead with empathy and excellence? Apply today and join a team that truly cares.

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