Medical Secretary and Patient Support

2 weeks ago

Sydney, New South Wales, Australia IVFAustralia Full time $60,000 - $80,000 per year

Job Title:

Medical Secretary and Patient Support for Fertility Specialist

Location:

IVF Australia – Greenwich

Job Type:

Full time – 38 Hours

About Us:

At IVF Australia, we're passionate about helping people build families and provide the highest quality of care and support to our patients. We're looking for a dedicated Medical Secretary to join our team and play a key role in making a difference in patients' lives.

About the Role:

This is a fantastic opportunity for a compassionate and highly organised individual to work closely with a leading fertility specialist, providing essential administrative support in a welcoming and supportive environment. This full-time position offers stability and the chance to be part of an exceptional team dedicated to delivering outstanding patient care.

As a Medical Secretary, you will play a vital role in the patient journey, managing day-to-day administrative duties to ensure smooth clinic operations and high-quality care. Your responsibilities will include scheduling appointments, handling patient inquiries, processing Medicare rebates, and guiding patients through their treatment cycle.

You will be a key point of contact for patients, providing support and reassurance from the beginning to the end of their fertility journey. Additionally, this role offers the opportunity to provide coverage during annual leave periods, adding variety while maintaining consistency in your work.

Key Responsibilities:

  • Provide personalised support to patients, managing appointments, schedules, and queries with compassion and efficiency.
  • Coordinate with our medical team and other staff to ensure seamless patient experiences.
  • Handle confidential patient records with the highest standards of care and compliance.
  • Assist with billing and other administrative tasks as needed.

What We're Looking For:

  • Previous experience in a medical administration or secretarial role (experience in fertility or healthcare is a plus).
  • Strong communication skills and a warm, patient-centred approach.
  • High attention to detail, excellent organisational skills, and the ability to work independently.
  • A team player who thrives in a caring and supportive work environment.

What We Offer:

  • A meaningful role in a leading fertility practice where you'll make a real difference.
  • Work-life balance with a consistent four-day-a-week schedule.
  • Opportunities for growth and professional development.
  • The chance to be part of a dedicated, passionate team that values compassion, support, and excellence.

Join us at IVF Australia and help support individuals and couples on their journey toward building families.

How to Apply:

If you're ready to bring your skills and passion to a rewarding part-time role, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your interest and relevant experience.

Be a part of something meaningful. Apply today and help us make a difference

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