EUC Technical Specialist

Let's create a more sociable future together

At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you

• Be uniquely you, come as you are
• On-site working (work from our Sydney-based office)
• Team discounts across Endeavour Group

The EUC Technical specialist will be responsible for providing timely and effective technical support to end users, both in-person (walk-ins) and remotely. The role ensures that users receive assistance with hardware, software, and system-related issues, helping to maintain smooth business operations through efficient problem resolution and excellent customer service.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Communicating with people and providing amazing ICT customer service

• In-person/phone/email support and responding to support tickets (Service NOW ticketing system) from our customers

• Setting up and supporting computers, meeting rooms, printers, etc.

• Audit meeting rooms to ensure they are ready for use and provide software and hardware end-user support to consumers.

• Undertake routine maintenance of Endeavour group-owned technology equipment.

• Liaise with 3rd party vendors to arrange warranty repairs of hardware.

• Have a friendly, easygoing personality with excellent analytical and troubleshooting skills.

• Conduct site visits and offer IT support to local ALH hotels, EGL Depot and the wider EGL business.

• Provide exceptional customer service with patience, empathy, and understanding

• Maintain Asset and Configuration management

• Staff training, development, and maintenance of procedural documentation and user guides

Now let's talk about you:

• Strong troubleshooting skills and in-depth knowledge of computer hardware and related software and operating systems.

• Experience in installing and troubleshooting hardware technologies.

• Effective oral and written communication with a history of discussing and solving issues with technical and non-technical individuals.

• Quick at learning and love tackling technical challenges.

• Willingness to learn new skill sets with a can-do attitude.

• Experience in desktop support, Windows OS, meeting room technologies

• Microsoft Endpoint Management experience

• Microsoft Active Directory experience

• Dedication to customer service & SLA incident management

Desired

• Familiarity with end-user device hardware & software

• Enjoy working as a team and have brilliant problem-solving skills

• Mobile iOS/Android apps experience

• Understanding of ServiceNow service management toolset

• InTune, Google MDM & apps, Meraki understanding

The benefits are good too

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days
• Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We're all about creating a more sociable future - for our customers and each other. If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.

You can learn more about working with us on LinkedIn or at

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup