Service Coordinator

4 days ago


Brisbane, Queensland, Australia Kleemann Elevators Australia Pty Ltd Full time $60,000 - $80,000 per year

What sets us apart:

At Kleemann, we pride ourselves on allocating significantly more hours to maintenance than our competitors. This commitment to quality maintenance ensures our portfolio maintains excellent reliability, giving our team the time to do the job properly rather than rushing from site to site.

The Role

We are seeking a highly organised and customer-focused Service Coordinator to join our team (part time or full time). This role is the central link between our service technicians, customers, and management. You will be responsible for coordinating scheduled maintenance, responding to service requests, and ensuring timely communication and support for all stakeholders.

Key Responsibilities

  • Coordinate and schedule preventative maintenance, call-outs, and repairs for service technicians.
  • Act as the first point of contact for customers, ensuring excellent service and communication.
  • Track and monitor open jobs, ensuring timely completion and accurate reporting.
  • Liaise with technicians to support workflow, dispatching, and resource allocation.
  • Assist with contract administration, invoicing, and service documentation.
  • Monitor service performance and escalate issues where required.
  • Support compliance with WHS standards, safety policies, and company procedures.

What We're Looking For

  • Previous experience in a service coordination, scheduling, or customer service role (experience in the elevator/lift industry or a technical services industry is highly regarded).
  • Strong organisational and time management skills.
  • Excellent communication and problem-solving ability.
  • Comfortable working in a fast-paced environment with competing priorities.
  • Computer literacy, including MS Office and ERP/CRM systems.
  • A customer-first mindset with attention to detail.

Key Performance Indicators

  • Achievement of operational targets as outlined in the OS Plan.
  • Timely and accurate preparation of proposals, quotations, and reports.
  • Effective management of technician schedules, customer inquiries, and service obligations.

About the company:

Elevator Services Group is a wholly owned subsidiary of Kleemann Elevators Australia.  We are Australia's leading specialist in maintaining and servicing Kleemann elevators, escalators and moving walk solutions for the low to mid-rise sector.  We have been doing so for over 23 years. Our niche and specialty mean we have quality control over all of our works. We are a company who genuinely believes in and supports our employees and provide:

  • A Friendly Team Culture
  • A Safe Work Environment
  • Development and Training


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