Service Coordinator

4 days ago

Brisbane, Queensland, Australia Kleemann Elevators Australia Pty Ltd Full time $60,000 - $80,000 per year

What sets us apart:

At Kleemann, we pride ourselves on allocating significantly more hours to maintenance than our competitors. This commitment to quality maintenance ensures our portfolio maintains excellent reliability, giving our team the time to do the job properly rather than rushing from site to site.

The Role

We are seeking a highly organised and customer-focused Service Coordinator to join our team (part time or full time). This role is the central link between our service technicians, customers, and management. You will be responsible for coordinating scheduled maintenance, responding to service requests, and ensuring timely communication and support for all stakeholders.

Key Responsibilities

  • Coordinate and schedule preventative maintenance, call-outs, and repairs for service technicians.
  • Act as the first point of contact for customers, ensuring excellent service and communication.
  • Track and monitor open jobs, ensuring timely completion and accurate reporting.
  • Liaise with technicians to support workflow, dispatching, and resource allocation.
  • Assist with contract administration, invoicing, and service documentation.
  • Monitor service performance and escalate issues where required.
  • Support compliance with WHS standards, safety policies, and company procedures.

What We're Looking For

  • Previous experience in a service coordination, scheduling, or customer service role (experience in the elevator/lift industry or a technical services industry is highly regarded).
  • Strong organisational and time management skills.
  • Excellent communication and problem-solving ability.
  • Comfortable working in a fast-paced environment with competing priorities.
  • Computer literacy, including MS Office and ERP/CRM systems.
  • A customer-first mindset with attention to detail.

Key Performance Indicators

  • Achievement of operational targets as outlined in the OS Plan.
  • Timely and accurate preparation of proposals, quotations, and reports.
  • Effective management of technician schedules, customer inquiries, and service obligations.

About the company:

Elevator Services Group is a wholly owned subsidiary of Kleemann Elevators Australia.  We are Australia's leading specialist in maintaining and servicing Kleemann elevators, escalators and moving walk solutions for the low to mid-rise sector.  We have been doing so for over 23 years. Our niche and specialty mean we have quality control over all of our works. We are a company who genuinely believes in and supports our employees and provide:

  • A Friendly Team Culture
  • A Safe Work Environment
  • Development and Training

  • Flight Services Coordinator

    2 days ago

    Brisbane, Queensland, Australia Air Charter Service (Aust) Pty Ltd Full time $60,000 - $90,000 per year

    Act as the liaison between brokers, airlines, clients, handling agents and suppliersPreparing preliminary briefings for handover by the broker, as well as full flight briefings in close coordination with airlines and clientsCollaborate with suppliers to provide customer-specific branding (e.g., personalized headrest covers) and coordinate delivery...

  • Service Development Coordinator

    4 days ago

    Brisbane, Queensland, Australia Metro North Hospital & Health Service Full time $90,000 - $120,000 per year

    About the roleFixed term temporary full time opportunity to provide advanced clinical expertise and care relevant to the development, initiation, co-ordination and administration of safety and quality systems and strategies for MNMH-TPCH in accordance with MNMH objectives.  The position is responsible for promoting and enabling a culture of service...

  • Principal Program Coordinator,

    4 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    In this role you will be responsible for the end-to-end coordination of complex programs and projects that are critical to the strategic direction and operational effectiveness of the Queensland Police Service.This role requires advanced skills in program management, stakeholder engagement, governance, and continuous improvement, with a strong focus on...

  • District Workforce Coordinator,

    1 week ago

    Brisbane, Queensland, Australia Queensland Police Service Full time $90,000 - $120,000 per year

    You will analyse, review and provide high quality advice on mitigating adverse impacts from both a financial and industrial perspective, by facilitating effective workforce resource coordination in line with demand, and support Command/District coordination requirements for leave management, training, and compliance management.Your key accountabilitiesThe...

  • Service Coordinator

    4 days ago

    Brisbane, Queensland, Australia ACRWORLD Full time $60,000 - $80,000 per year

    My client is currently looking for a Service Coordinator to join a large business and become apart of the culture.Job Purpose: The role of the Service Coordinator is to be the main contact point for all service technicians, take incoming calls and also provide general administration support for the office. As needed, to provide support to the Projects...

  • Service Coordinator

    4 days ago

    Brisbane, Queensland, Australia Trescal (Australia) Pty Ltd Full time $60,000 - $80,000 per year

    The CompanyAs the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories. Become a part of Trescal and leap forward in your career pathAs a service...

  • Service Technician

    2 days ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $60,000 - $80,000 per year

    Dynamic Door Services is looking for a competent individual to fill the role of a Service Technician on a permanent, full-time basis. Working out of our Brisbane offices, the successful incumbent will need to possess the following;Requirements:· Having skills with Service/ Technical / Electrical exposure/ experience would be advantageous.· Hold a current...

  • Service Coordinator

    2 hours ago

    Brisbane, Queensland, Australia UnitingCare Community Full time $80,000 - $120,000 per year

    Service Coordinator | NDISEmployment Term: Permanent Full TimeLocation: Brisbane NorthRemuneration: $110, Super + NFP Salary Packaging (save tax and increase your take home pay)Make a meaningful difference with UnitingCare QueenslandAt UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and...

  • Service Delivery Coordinator

    4 days ago

    Brisbane, Queensland, Australia Me And My Support Full time $60,000 - $80,000 per year

    We are looking for a skilled and experienced Full Time Service Delivery Coordinator to join our growing team to help us to continue to pursue our purpose of creating a reality and belief amongst our community to achieve a life they envision.  Position situated at our North Brisbane Office.About the positionThe Service Delivery Coordinator plays an important...

  • Manager Coordination Services

    2 days ago

    Brisbane, Queensland, Australia Primary & Community Care Services Full time $120,000 - $180,000 per year

    Help people live better, healthier, more fulfilling lives.At PCCS, we believe health and wellbeing are more than services. They are about connection, meaning, equity, and the dignity of being supported as a whole person. Our ethos is grounded in social prescribing — connecting people to the things that make life easier, more wonderful, healthier, and more...