Senior Station Supervisor

3 days ago

Sydney, New South Wales, Australia Airport Service Delivery -Overseas Full time $80,000 - $120,000 per year
SriLankan Airlines Ltd, the National Carrier of Sri Lanka operates with a network of destinations throughout Asia, the Middle East, Europe and Australia. The Airline has a strong presence in Maldives and Southern India. SriLankan is a member of the 'oneworld' alliance.

The post holder will bear the responsibility, of achieving, customer service standards, liaising with the Handling Agent for availing optimum level of usage in contractually agreed upon services/facilities, to ensure consistent performance in three operational KPI's: On-time Performance, Customer Compliments and Complaints and Baggage Handling Reliability- criterion by which a station performance will be measured.
The position demands the ability to lead a team with professionalism, providing training and guidance whilst ensuring the highest standard of safety and security of the Airline and the Ground Operation.
Maintaining a constant communication link between head office, relevant authorities and the station is a crucial aspect of the job responsibilities.

Key responsibilities:
  • Lead the station team professionally, providing training and guidance to ensure the safety and security of the Airline's ground handling operations is maintained consistently. Liaison with the Head Office and relevant Authorities as appropriate.
  • Achieve assigned operational performance targets to contribute towards achieving corporate objectives.
  • Negotiate a Service Level Agreement (SLA) to ensure that the Ground Handling Agent (GHA) provides services according to company standards, obtain optimal services from the Handling Agent in a friendly yet persuasive manner, to provide customer satisfaction/delight to achieve/maintain company service standards. Identify / resolve problems arising from weak areas of the handling agent to maintain expected 85% of service level standards. Ensure agreed-upon penalties for controllable flight delays and services lapses are recovered as agreed in the Service Level Agreement.
  • Establish and maintain healthy relationships with all organizations at the airport to sustain service standards to facilitate smooth passenger handling and to manage any legal implications arising from handling issues, apprise head office promptly and co-ordinate until they are resolved.
  • Control station expenditure by ensuring station is within the monthly budgetary allowance. Maintain station logs & training records & ensuring all station staff training records & station contracts are updated before expiry. Performance records & proper administration of the station should be maintained.
  • Maintain an uninterrupted channel of communication with Regional, Head office and Country / Sales / Finance managements and co-operate with Country / Sales managements by way of a team player to achieve common organizational goals and to enhance productivity / service levels.
  • Ensure all station related invoices / monetary transactions pertaining to Airport Operation are checked for accuracy & signed and followed through the entire process in order to ensure proper accountability.
  • Ensure monthly excess baggage target set for the station is achieved and be accountable for airport surcharge upgrades in order to maximize revenue while maintaining airline standards and procedures.
  • Investigate / respond promptly to passenger complaints/queries and propose/implement required improvements to achieve expected company standards in customer service. Support & contribute towards achieving departmental/divisional initiatives & priorities. Safety & Security of the aircraft and the airline on the whole should not be compromised at all times.

Requirements
  • Bachelor's Degree with 2 year of work experience or Advance Diploma with 4 years of work experience in Airport Passenger and Ramp Handling.
    OR
  • Introductory course (IATA or any other International accredited) in Airport Services, Ramp or Cargo with 4 years of experience in Airport Passenger and Ramp Handling.
Prior Airline experience in a similar role with good understanding of Airline Conditions of Carriage, International Civil Aviation Safety and Security Practices as stipulated by (ICAO / IATA) and Australian authorities would be considered a distinct advantage.

Ability to legally live and work in Australia (Candidates should be Australian citizens OR Australian Permanent Resident (PR) holders) is a mandatory requirement.

Employment will be offered on fixed term contract.

Influencing will be a reflection of unsuitability.

We are an equal opportunity Organization.

Please note that we will correspond with you within a month of closing the advertisement in the event your application is shortlisted for consideration.

  • PM Operations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Dragonfly Full time $90,000 - $120,000 per year

    Come transform the future with usWhat is a typical workday?Dragonfly is seeking a hands-on PM Operations Supervisor for our Pemulwuy delivery hub. Join our frontline team in this dynamic role and make a genuine impactAbout DragonflyDragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a...

  • PM Operations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Dragonfly Technologies Full time $40,000 - $120,000 per year

    Come transform the future with us What is a typical workday?Dragonfly is seeking a hands-on PM Operations Supervisor for our Pemulwuy delivery hub. Join our frontline team in this dynamic role and make a genuine impactAbout Dragonfly:Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of...

  • Delivery Station Manager, AMZL

    5 days ago

    Sydney, New South Wales, Australia Amazon Full time $120,000 - $180,000 per year

    Our Delivery Station Manager (DSM) is responsible for all budgetary, people development and operations objectives. The DSM is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are...

  • Senior Mechanical Supervisor

    1 week ago

    Sydney, New South Wales, Australia Clough Full time $90,000 - $120,000 per year

    Job description:Join our team and elevate your careerThe OpportunityOperating within a Joint Venture framework for e2x as our Senior Mechanical Supervisor (HVAC), you will provide on-site leadership and supervision for all HVAC installation, testing, and commissioning activities on a major infrastructure project. This role ensures HVAC works are executed...

  • Construction Manager – Metro Stations

    7 days ago

    Sydney, New South Wales, Australia RSGx Full time $120,000 - $180,000 per year

    Who We AreRSGx is a provider of innovative, multidisciplinary and integrated mechanical and electrical solutions in the transport infrastructure, oil and gas, resource and minerals, renewables, transmission and distribution and water industries in Australia.RSGx provides a suite of service solutions to our valued partners, throughout the project management...

  • Operations Supervisor

    1 week ago

    Sydney, New South Wales, Australia Amazon Full time $60,000 - $120,000 per year

    Amazon Logistics is seeking an Operations Supervisor to collaborate with the Operations Shift Manager and Delivery Station Manager in driving innovation and ensuring effective execution within transportation networks at our Delivery Station in Chullora, NSW. This role requires a proactive leader capable of inspiring a team to achieve performance goals and...

  • Senior/Supervisor Insolvency Accountant

    3 days ago

    Sydney, New South Wales, Australia Curtis Partnership Full time $100,000 - $120,000 per year

    Well established insolvency and restructuring firm is recruiting an experienced Insolvency Accountant to join their team as a Senior Accountant or Supervisor. CBD location with hybrid work arrangementAbove-market salary on offer plus other incentivesWell established practice with offices across AustraliaThe CompanyCurtis Partnership have partnered with a...

  • Senior Field Supervisor

    1 week ago

    Sydney CBD, New South Wales, Australia NSW Government Full time $80,000 - $120,000 per year

    Do you want your work to make a difference for NSW?Working to protect the state's environment and heritage.Senior Field Supervisor (Grade 1-2)Package includes base salary $97, $104,275.00, employer's contribution to superannuation plus 8.5% loading for working weekends and public holidaysOngoing Full-time role availableLocated in Hartley and moving to...

  • Senior Operations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Fulton Hogan Full time $90,000 - $120,000 per year

    Life at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our peoples' courage, curiosity and unique perspectives, and look to collaborate as much as possible to explore safer, smarter and more efficient ways of working in this rapidly changing world. We don't stand still - there are always...

  • Supervisor, Maintenance Services

    3 days ago

    Sydney, New South Wales, Australia Panasonic Full time $80,000 - $120,000 per year

    OverviewSupervisor, Maintenance ServicesResponsibilitiesJOB SUMMARYSupervise daily line station operations for the purpose of full line maintenance and IFE operations. Ensure all maintenance tasks are completed on time, in accordance with the customer requirements, Part 145 regulations, company policy and procedures and comply with appropriate technical...