Digital Applications Support Officer

2 weeks ago

Brisbane, Queensland, Australia Department of Transport and Main Roads Full time $60,000 - $90,000 per year

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As The Digital Applications Support Officer, You Will

  • Contribute to the enhancement and maintenance of the Front End Digital Channels suite of applications.
  • Contribute your own ideas towards designing solutions for digital services.
  • Provide systems support, and application support and development.
  • Participate in testing and quality assurance activities.
  • Manage your own time to ensure your assigned tasks are completed in line with team priorities.
  • Take end-to-end responsibility for the completion of your assigned tasks, including managing your own tickets, in line with the ticket workflow, following all development processes, documenting your work, liaising with colleagues, and communicating with stakeholders.
  • Undertake ongoing learning and development relating to digital service delivery.

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position

Applications will remain current for 12 months.

Occupational group
IT & Telecommunications

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