Senior Technical Business Analyst

Job No: 677784

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD

Permanent Full Time

IT

Pay Band 5

Location: Brisbane or Sydney or Melbourne

• Support Claims Platform upgrades and small API integrations
• Join a 250-strong Analysis Chapter with masterclasses and shared learning
• Flexible hybrid working and access to award-winning employee benefits

Help shape the future of the claims platform by working on enhancements and upgrades that improve our customer experience and operational efficiency.

About the Role

We're looking for a technically minded Senior Technical Business Analyst to support the delivery of system upgrades, enhancements across our Claims Platform as well as supporting API integration with other applications. You'll join a dynamic, collaborative team within our 250-member Analysis Chapter, where knowledge sharing and continuous improvement are part of our DNA.

What You'll Do

• Collaborate with architects, developers, and stakeholders to requirements
• Document current and future state processes, identifying opportunities for process improvement, automation or simplification
• Facilitate workshops and stakeholder sessions to elicit, validate, and prioritise business needs
• Create detailed user stories and artefacts to support Agile delivery
• Coach and support other analysts, contributing to chapter-wide initiatives and best practice

What You'll Bring

• 10+ years' experience as a Senior Business Analyst, ideally in insurance or financial services
• Strong technical understanding of Guidewire Claims Centre
• Proven ability to simplify complex information and communicate clearly with technical and non-technical stakeholders
• Experience working in Agile and hybrid delivery environments using tools like JIRA and Confluence
• Ability to lead workshops, manage dependencies, and drive outcomes across cross-functional teams
• A collaborative mindset and passion for continuous improvement

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Advertised: 03 Nov 2025 AUS Eastern Daylight Time

Applications close: 10 Nov 2025 AUS Eastern Daylight Time

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