Guest Services Agent Team Leader

7 hours ago

Byron Bay New South Wales, Australia Elements of Byron Full time $60,000 - $90,000 per year

A little bit about us: Located on fifty acres of absolute beachfront, Elements of Byron is an award-winning resort known for its laid-back luxury and exceptional guest experiences. Our resort features beautifully designed one and two-bedroom villas, diverse dining options, and world-class facilities that embody the best of Byron Bay. We take pride in offering barefoot luxury, ensuring unforgettable moments for both guests and staff in our stunning coastal paradise.

Guest Services Team Leader

Elements of Byron

We are seeking a Guest Services Team Leader to join our Front Office team. This role is ideal for someone who is passionate about hospitality, thrives in a dynamic environment, and is ready to step into a leadership position within a world-class luxury resort.

About the Role

As Guest Services Team Leader, you will play a pivotal role in ensuring our guests enjoy seamless, exceptional experiences from arrival to departure. You will support the Duty Manager and take ownership of the team when required, driving service excellence and consistency across the department.

Key Responsibilities

  • Lead and motivate the Guest Services team, ensuring high standards are consistently delivered.
  • Provide training, guidance, and feedback to develop team capability and confidence.
  • Review daily arrivals and ensure all guest preferences and special requests are met.
  • Resolve guest concerns and service issues with professionalism and care.
  • Collaborate with other departments, particularly Housekeeping and Reservations, to deliver a smooth and personalised guest journey.
  • Maintain a warm, professional, and service-driven environment at all times.

About You

  • Previous front office/guest services experience in a hotel or resort environment (leadership experience highly regarded).
  • Confident, approachable, and able to inspire a team through example.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Passionate about creating memorable guest experiences.
  • Flexible, reliable, and committed to long-term growth within the hospitality industry.

What We Offer

  • A supportive and collaborative team environment in a stunning beachside location.
  • Dedicated training, including a full-day orientation and ongoing departmental development.
  • Employee Assistance Program and wellbeing initiatives.
  • Uniform provided and onsite parking available.
  • Staff recognition awards and referral incentives.
  • Stability and career development opportunities for the right candidate.

If you're ready to step into a leadership role where you can truly make an impact, we'd love to hear from you.

Apply now and be part of the Elements of Byron story.

  • Guest Service Agent

    4 days ago

    Byron Bay, Australia Elements of Byron Full time

    Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...

  • Guest Service Agent

    10 hours ago

    South Yarra, Australia The Olsen Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Another of the boutique Art Series Hotels,** The Olsen** is a monument to hospitality and revered Australian landscape painter John Olsen. If you like the idea of working in Chapel Street, South Yarra and you love the...

  • Night Guest Service Agent

    2 days ago

    Aberglasslyn, New South Wales, Australia Oaks Hotels, Resorts & Suites Full time $68,640 - $84,060 per year

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    1 week ago

    Byron Bay, Australia Elements of Byron Full time

    Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...

  • Guest Service Agent

    2 weeks ago

    Port Pirie, South Australia Breakfree Port Pirie Full time $45,000 - $55,000 per year

    Guest Service Agent – BreakFree Port PirieWe're looking for enthusiastic and customer-focused Guest Service Agents to join our team at BreakFree Port Pirie. With casual, part-time, and full-time opportunities available, this is your chance to be part of a welcoming team that prides itself on delivering genuine hospitality.About the roleAs a Guest Service...

  • Guest Service Agent

    1 week ago

    South Yarra, Australia VIC Full time

    **What you'll get...** - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for...

  • Casual Guest Service Agent

    1 week ago

    Salamander Bay, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa,...

  • Guest Service Agent

    2 days ago

    South Brisbane, Australia Courtyard by Marriott, Brisbane South Bank Full time

    Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner. To be an ambassador for the Hotel in all aspects of public relations and sales. **Key Responsibilities** -...

  • Guest Services Agent

    2 days ago

    South Yarra, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be...

  • Guest Service Agent

    2 weeks ago

    Coles Bay, Tasmania, Australia My NRMA Full time $60,000 - $80,000 per year

    Company Description With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a...