Guest Service Agent
5 days ago
Work in an iconic boutique hotel with scenic waterfront views
- A great opportunity for growth and progression
- Vibrant and inclusive working environment
Laundy Hotels currently have an opportunity for an experienced **Guest Service Agent** to join our highly motivated team at the Watson's Bay Boutique Hotel in the picturesque Eastern Suburbs of Sydney.
Grounded on the sandy shoreline of one of Sydney’s most iconic harbour beaches, Watsons Bay Boutique Hotel sings out to those in search of endless summers, and postcard panoramic views. The Watsons Bay Boutique Hotel is a 32-room boutique hotel with the latest concept in bar and dining in Sydney.
**WHY LAUNDY HOTELS?**
We are a fourth-generation hospitality group that prides itself on exceptional customer service and community engagement. We encourage an innovative mindset and personal development is at the core of what we do.
There are number of key projects underway that will transform our approach to marketing and customer experience. These include, but are not limited to, the implementation of a new reservation management system, website re-platforming and the creation of a centralised reservations and events team.
**THE OPPORTUNITY**
As a Guest Service Agent at Watsons Bay Boutique Hotel, you will be responsible for:
- Handling the check-in and check-out guest experience
- Handling all accommodation and restaurant reservation enquiries
- Providing outstanding customer service and assistance to hotel and dining guests
- The accurate and timely handling of cashiering and administrative tasks
- Attracting and retaining guests through providing a high level of customer service and being knowledgeable about out services
- Working independently and unsupervised at times
**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:
- Experience in a customer service role (ideally in the accommodation industry) is preferred but not essential
- Superb customer service skills
- Immaculate presentation paralleled by attention to detail
- Ability to share your knowledge, multi-task and answer questions on many topics
- Excellent communication, interpersonal and time management skills
- A professional and organised approach to your role
- Confidence amongst a wide variety of guests
- The ability to learn large amounts of information on every area of the venue
- Strong administrative skills including knowledge of outlook, Microsoft Office and booking systems
- Team player with a can do approach
- The flexibility to work shifts including mornings, afternoons & evenings
You will be required to work weekends, and it is expected that all applicants will hold an RSA certificate.
-
Guest Service Agent
2 weeks ago
Byron Bay NSW, Australia Hotel Marvell Full time $40,000 - $60,000 per yearAbout the role As a Guest Service Agent at Hotel Marvell' in Byron Bay, NSW, you will be responsible for providing exceptional customer service and ensuring a seamless stay for all our guests. This full-time role is crucial in delivering an unparalleled hospitality experience and contributing to the overall success of our hotel. What you'll be doing ...
-
Guest Service Agent
6 days ago
Byron Bay, Australia Elements of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...
-
Guest Service Agent
2 weeks ago
Byron Bay, Australia Elements Of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests' experiences or activities and share the things you love about...
-
Guest Service Agent
6 days ago
Byron Bay, Australia Elements Of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests' experiences or activities and share the things you love about...
-
Guest Service Agent
5 days ago
Byron Bay, Australia Elements Of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests' experiences or activities and share the things you love about Byron,...
-
Guest Service Agent
2 weeks ago
Salamander Bay, Australia Oaks Hotels Full time**Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...
-
Guest Service Agent
7 days ago
Byron Bay, Australia Elements of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...
-
Guest Service Agent
17 hours ago
Coles Bay, Tasmania, Australia My NRMA Full time $60,000 - $80,000 per yearCompany Description With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a...
-
Byron Bay, Australia Elements of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...
-
Byron Bay, Australia Elements of Byron Full time**We have a casual role available working between 25-38 Hrs each week.** Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our...
