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Passenger Attendant
2 weeks ago
You want to help deliver safe reliable journeys for millions of people.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
You'll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. You'll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness.
Location and Roster
All roles are based at Grafton Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters.
All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required.
A Talent Pool will be created for current and future temporary and permanent, part-time positions at the Central Station the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.
For more information on this position and business unit, view the role description and information pack
About You
You have experience in a frontline customer environment, you have the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions.You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders.You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast-paced operational environmentWho we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This is an in-person, on-site role.
What are you waiting for…? Connect with us. Apply now
Applications close: 11:59pm, Sunday 7th September 2025
For more information about this role, please contact DYANNA..NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
