Senior Customer Attendant

Organisation/Entity: NSW Trains

Job category: Call Centre & Customer Service

Job location:

Wagga Wagga, NSW, AU, 2650

Job reference number: 101388

Employment type: Permanent Part-Time

Salary range: $1252.85-$1252.85

You're proud to be the face of our organisation and deliver a great experience to our passengers.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Deliver exceptional customer service and provide streamline experiences when assisting passengers with enquiries, preparing travel bookings, and helping with luggage to connecting regional services.

Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance.

Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.

The current permanentpart-time Senior Customer Attendant position at Wagga Wagga Station will be working a minimum of 20 hours per week on a rotating shift work roster which includes day and night shifts as well as weekends and public holidays. Shift hours are 11:00 am to 3:00 pm and 11:00 pm to 3:30 am. Extended hours may be requested at short notice.

The full-time rate of pay for this position is $1,252.85 per week. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. You will also receive shift and penalty allowances, superannuation, and leave loading benefits for annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Wagga Wagga over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and information pack

About You

You are a customer service professional who can bring your experience of working under pressure on the frontline to the station to be the first point of contact on station when our passengers arrive.

You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.

You are confident in problem solving and can make prompt decisions whilst working alongside a variety of stakeholders in a safety focused operational environment.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an Aboriginal-identified role as it involves the development and delivery of services and programs which impact or require liaison with Aboriginal people and/or communities. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm, Sunday, 24 August August 2025

For more information about this role, please contact ANNE.TRAN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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