Process Redesign Specialist

1 week ago

Sydney, New South Wales, Australia Singtel Group Full time
Select how often (in days) to receive an alert:

Process Redesign Specialist - Fixed Term Contract

We are a business fuelled by optimism, unwavering customer focus, and a team of amazing people.

And that's where we come in… the amazing people

We don't sit back and wait for the future to happen; we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

In your role as Process Redesign Specialist, you will work closely with the business on an 18 to 24-month fixed-term contract based out of Sydney, Melbourne, or Adelaide to identify key areas for improvement that drive an increase in customer experience through transforming underlying processes. You will use your creative thinking, process improvement, and problem-solving skills to help size, scope, and recommend improvements. You will spend time understanding the needs of customers and employees, mapping and analyzing current process performance, and designing and delivering solutions to meet those needs.

A formal certification in process improvement and redesign (e.g., Lean Six Sigma Green or Black Belt) is highly desirable. Proven experience leading or supporting complex redesign initiatives that deliver measurable benefits for customers and employees is essential.

Your day-to-day will consist of…

- Partnering with Process Owners and other members of the Process Centre of Excellence to understand and analyze current process performance
- Working with business owners to design and implement future state process solutions
- Recommending and sizing opportunities to uplift process performance and improve customer experience
- Proactively identifying areas for improvement and scoping new projects

Optus is a place where we let you be you. We offer a range of benefits including:

- 3 days in the office, 2 days remote – with flexible hours to suit
- Competitive leave including 2 additional 'Connected Leave' days
- Access to resources, webinars, and support via the 'Parents at Work portal' for all employees
- Opportunities for personal growth through extensive online and facilitator-led learning catalogues
- Participation in employee-led volunteer groups such as Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals
- Vibrant campus life with facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus service from Macquarie University Metro Station (every 6-8 minutes) in the mornings and afternoons

Curious about our culture? Explore #OptusLife on LinkedIn

At Optus, we value diversity and are committed to providing an inclusive application process for all job seekers, including those from diverse gender, cultural, and linguistic backgrounds, individuals with disabilities, members of the LGBTQIA+ community, veterans, and Aboriginal and Torres Strait Islander peoples. If you need adjustments or accessibility support during the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. Please specify your preferred contact method, and we will respond within 48 hours.

For more about our commitment to Diversity, Inclusion & Belonging, visit https://www.optus.com.au/about/inclusion-diversity.

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