Process Redesign Specialist

2 weeks ago

Sydney, New South Wales, Australia Optus Full time $90,000 - $120,000 per year

Why Optus?
We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that's where we come in…. "
the amazing people
" part

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

In y our role as Process Redesign Specialist, you will work closely with the business on an 18 to 24 month fixed term contract to identify key areas for improvement that drive an increase in customer experience through transforming underlying processes. You will use your creative thinking, process improvement and problem-solving skills to help size, scope and recommend improvements. You will spend time understanding the needs of customers and employees, mapping and analysing current process performance and designing and delivering solutions to ensure customer and employee needs are met.

A formal certification in process improvement and redesign (eg Lean Six Sigma Green or Black Belt) is highly desirable. Proven experience leading or supporting complex redesign initiatives that deliver measurable benefits for customers and employees is essential.

Your day to day will consist of...

  • Partner with Process Owners and other members of the Process Centre of Excellence to understand and analyse current state process performance
  • Work with business owners to design and implement future state process solutions
  • Recommend and size opportunities to uplift process performance and improve customer experience
  • Proactively identify areas of improvement and scope new projects

Optus is a place where we let you do you. We offer a range of benefits including:

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Competitive leave including 2 additional 'Connected Leave' Days
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue.
  • Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

  • Process Redesign Manager

    1 week ago

    Sydney, New South Wales, Australia Optus Full time $90,000 - $120,000 per year

    Why OptusWe are a business fuelled by optimism, unwavering customer focus and a team of amazing people.And that's where we come in…. "the amazing people" partWe don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger...

  • Process Redesign Manager

    2 weeks ago

    Sydney, New South Wales, Australia Optus Full time $120,000 - $180,000 per year

    Application Closing Date: 29th July 2025Why Optus?We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.And that's where we come in…. "the amazing people" partWe don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a...

  • Director, Process Redesign

    2 weeks ago

    Sydney, New South Wales, Australia Optus Full time $120,000 - $180,000 per year

    Business Unit: Chief Operation OfficeReporting to: Senior Director, Process Excellence EnablementLocation: OCSTalent Acquisition Partner: Liz SealeyApplication Closing Date: Sunday 14th SeptemberAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're...

  • Process Improvement Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Group Full time $90,000 - $120,000 per year

    Our Legal and Governance Group Process Improvement team partners with Governance and Company Secretarial teams to make work simpler, faster and more effective. We work closely with operations and technology colleagues to redesign processes, introduce innovative tools, and support teams as they adapt to new ways of working.This is a 12-month contract.At...

  • Pricing Process Specialist

    2 days ago

    Sydney, New South Wales, Australia Westlake Corporation Full time $80,000 - $120,000 per year

    Are you passionate about pricing strategy, process improvement, and driving commercial success? Boral, Australia's leading vertically integrated construction materials company, is seeking a dynamic and detail-oriented Pricing Process Specialist to join our Markets and Customer team.Your next opportunityAs a Pricing Process Specialist, you will play a pivotal...

  • Specialist, Process Analyst

    1 week ago

    Sydney, New South Wales, Australia IAG AUS Full time $80,000 - $120,000 per year

    Create impact as a Specialist, Process Analyst.Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your Role     Are you passionate about...

  • Practice Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Uniting NSW & ACT Full time $90,000 - $120,000 per year

    Ready to inspire change and improve lives? Make your impact with UnitingPractice Improvement SpecialistLocation: Greater Western Sydney RegionEmployment Type: Full-timeAbout the RoleWe are seeking a Practice Improvement Specialist to join our Senior Services team in the Greater Western Sydney area. This role is pivotal in embedding person-centred care...

  • Process Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia Ashdown People Full time $60,000 - $120,000 per year

    Ashdown is partnering with a leading Western Sydney based Higher Education Organisation to assist in sourcing a Process Improvement Specialist on an initial 4 Month Contract The shorter-term nature of the initial contract is due to the current budget cycle - given the crucial long-term nature of this position, the view from the client is to extend this...

  • NNSWLHD Staff Specialist in Obstetrics

    2 weeks ago

    Sydney, New South Wales, Australia Northern NSW Local Health District Full time $180,000 - $250,000 per year

    Position: Medical Lead – Maternity Clinical Stream, Obstetrics & Gynaecology, Northern NSW Local Health District (NNSWLHD)Position Classification: Director, Staff Specialist, Visiting Medical OfficerEmployment Type: Part-time (0.5 FTE Governance) with option for additional clinical FTEShape the Future of Maternity Care in Northern NSWNorthern NSW Local...

  • Infrastructure Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Tech Mahindra Full time $80,000 - $120,000 per year

    About Us:At Tech Mahindra(Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like...