Business Process Analyst
2 weeks ago
In-depth understanding of banking covering front office (CC), back office, risk functions (1st line and 2nd line), fincrime and collections
Experience with documentation of business processes for retail and corporate banking processes covering the above
In-depth knowledge of end-to-end and mortgages value chain
Experience using tools such as signavio for process articulation.
Experience with implementation of solutions for contact centre. Lending solutions (origination, loan management, etc.) AML/CTF solutions.
Ability to ask questions on the current and articulate in the form workflow and process documentation.
Experience in documenting the process to the extent of L4 with detailed breakdown typically covering:
- Data elements captured across the existing UI and the validations thereof
- Integrations (internal and external)
- Clear understanding and articulation of regulatory checks (as mandate)
- Backend services used as part of the service
- Reporting requirements for the process (internal and regulatory)
- Clear articulation of the established process performance measures (SLAs, TAT, etc)
- Clear articulation of the operational measurement metrics of the processing agents (KPI, KRI, etc.)
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