IT Store Support

2 weeks ago

Melbourne, Victoria, Australia Spotlight Pty Ltd Full time $70,000 - $120,000 per year
  • Largest Privately Australian-owned and operated retail business
  • Hybrid role Career Progression, Team Member discounts & Profit Share
  • A vibrant, team culture where we embrace pace, encourage new ideas & leadership

Seeking an experienced IT Retail Store Support Analyst with a retail/POS background to provide hands-on support for our stores' technology, including POS systems, EFTPOS, and store IT equipment.

Who we are:

Spotlight Group Holdings ("SGH") is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.

Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.

Our IT Store Services team plays a critical role in supporting over 250 stores across Australia, New Zealand, Malaysia, and Singapore.

What you will be doing:

  • Provide POS & Store IT Support (Level 2/3) to store users, including troubleshooting EFTPOS, POS software/hardware, mobile/PDA devices, WiFi, LAN/WAN, and store applications
  • Store Setup & Relocations - manage technology requirements for new, renovated, or relocated stores, including ordering and installation of POS and IT equipment
  • Store System Upgrades / Maintenance - configure, upgrade, and maintain POS systems and ensure accuracy of technical documentation
  • Install and/or replace store IT hardware - POS, printers, scanners, EFTPOS devices, back-office PCs
  • Manage service escalations and work closely with vendors/suppliers to resolve POS and store IT issues quickly
  • Support store project rollouts - System migrations, POS upgrades, IT refreshes

About You:

We are looking for someone who thrives in a retail technology environment and has a passion for supporting store teams.

  • Proven experience providing Level 2/3 IT support in a retail environment (essential)
  • Strong hands-on experience with POS systems, EFTPOS, and store IT hardware/software
  • Experience with retail platforms (e.g. Retail Directions or Surefire) highly regarded
  • Knowledge of Windows operating systems and SQL Database systems
  • Ability to communicate clearly with non-technical store staff under pressure
  • Current Driver's License and flexibility to travel interstate and internationally
  • Strong customer service focus and ability to work in fast-paced, high-volume retail environments
  • Experience in troubleshooting both hardware and software issues

What's in it for you?

Along with the incredible career- growth opportunity of being part of this brand-new team, we can offer you

  • Great salary base + Super + Profit Share + Work Flexibility
  • Career progression & personal development
  • A culture that rewards initiative and creativity
  • Centrally located office, close to south Melbourne market, for when we return to work
  • Benefits- team discount, EAP, gym discounts and more

To apply: Please complete our online application form and submit your up-to-date resume.

You must have unrestricted working rights in Australia to be considered. Only shortlisted candidates will be contacted.

No agency enquiries or applications, please.

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