IT Store Support

1 week ago

Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

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Overview

We are seeking an experienced IT Retail Store Support Analyst with a retail/POS background to provide hands-on support for our stores' technology, including POS systems, EFTPOS, and store IT equipment.

What you will be doing
  • Provide POS & Store IT Support (Level 2/3) to store users, including troubleshooting EFTPOS, POS software/hardware, mobile/PDA devices, WiFi, LAN/WAN, and store applications
  • Store Setup & Relocations - manage technology requirements for new, renovated, or relocated stores, including ordering and installation of POS and IT equipment
  • Store System Upgrades / Maintenance - configure, upgrade, and maintain POS systems and ensure accuracy of technical documentation
  • Install and/or replace store IT hardware - POS, printers, scanners, EFTPOS devices, back-office PCs
  • Manage service escalations and work closely with vendors/suppliers to resolve POS and store IT issues quickly
  • Support store project rollouts - System migrations, POS upgrades, IT refreshes
About You
  • Proven experience providing Level 2/3 IT support in a retail environment (essential)
  • Strong hands-on experience with POS systems, EFTPOS, and store IT hardware/software
  • Experience with retail platforms (e.g. Retail Directions or Surefire) highly regarded
  • Knowledge of Windows operating systems and SQL Database systems
  • Ability to communicate clearly with non-technical store staff under pressure
  • Current Driver's License and flexibility to travel interstate and internationally
  • Strong customer service focus and ability to work in fast-paced, high-volume retail environments
  • Experience in troubleshooting both hardware and software issues
What's in it for you?
  • Great salary base + Super + Profit Share + Work Flexibility
  • A culture that rewards initiative and creativity
  • Centrally located office, close to south Melbourne market, for when we return to work
  • Benefits - team discount, EAP, gym discounts and more
How to apply

To apply: Please complete our online application form and submit your up-to-date resume.

You must have unrestricted working rights in Australia to be considered. Only shortlisted candidates will be contacted.

No agency enquiries or applications, please.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology and Customer Service
Industries
  • Retail and IT Services and IT Consulting

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