Senior Workplace Services Partner

Together we shape thriving communities, public spaces, places and economies.

• Lead and manage a team across two workplaces
• Temporary full-time up to December 2026
• Located in Parramatta with regular travel to Wollongong and Penrith (4 days per week office attendance required)
• Salary relative to experience, and ranges from $113,574 to $125,720 plus Super and Leave Loading

What's in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

Join our team as a Senior Workplace Services Partner, where you will play a pivotal role in supervising a dedicated team and actively contributing to the delivery of frontline support services to staff, visitors, and fellow team members. You will oversee and engage in a wide variety of tasks relating to workplace operations, including engaging and managing stakeholders with a focus on customer experience. As part of our small yet collaborative team, you'll thrive in a fast-paced environment where every day presents new challenges and opportunities for growth.

For more information read the full Role Description: Senior Workplace Services Partner

What you will bring to the role

• Proven experience managing a team of up to seven members across multiple workplace locations, ensuring consistent service delivery.
• Strong ability to maintain and evolve a team knowledge base to support high-quality, informed customer service.
• Skilled in building and sustaining stakeholder relationships, with confidence in managing escalations professionally.
• Hands-on expertise in managing visitor systems, master data, access control, and managed print services.
• Comfortable handling a high volume of diverse service requests, relating to deliverables such as onboarding/offboarding, locker and meeting room management, and tenancy maintenance.
• Willingness and flexibility to travel regularly between Parramatta, Wollongong, and Penrith to support a dispersed portfolio.
• Committed to a site-based presence, with availability for four days of in-office attendance each week.
• Proactive problem-solver with demonstrated ability to troubleshoot effectively and provide support.
• Customer service-focused approach, you excel in executive support and are adept at negotiating and resolving issues.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter (no more than two pages) expressing your interest and suitability for the role.

Applications close 11:55PM on Tuesday 9 September 2025

Should you require further information about the role please contact Chris Dillion on

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn