Implementation Account Manager

2 weeks ago

Moorabbin, Australia efm Full time $90,000 - $120,000 per year

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us apart from the competition.

As an Implementation Account Manager you will partner with new customers at onboarding stage to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly. Further, you will liaise with various internal departments to ensure each customer experiences a smooth transition to an efm solution.

Requirements

As an Implementation Account Manager, your responsibilities will include:

  • Building strong relationships with both internal and external stakeholders

  • Implement & manage new accounts through the hyper care period

  • Train new customers on the efm systems and process

  • Provide strong service levels while ensuring competitive pricing

  • Project management to ensure accurate, timely and actionable outcomes

  • Influencing change to create further efficiencies across the customer's supply chain

  • Working in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achieved

  • Managing and executing administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results.

  • Weekly KPI management

Experience Required

  • 2+ year's work experience in a customer facing role, ideally in an Account Management or Project Management position within the Logistics Industry

  • Strong process focus, specifically in relationship management

  • Deep understanding of commercial drivers of business

  • Proven analysis, problem solving, decision making and negotiation skills

  • Able to quickly navigate complex logistics scenarios and find the best solution

  • Relentless passion for providing a no better customer experience

  • A solution focused orientation

  • Enjoy working in a fast-paced and challenging environment

Benefits

Why should you join efm Logistics?

  • Attractive remuneration scheme, with uncapped earning potential

  • Strong focus on regular and ongoing professional development training, enhancing skills and career progression

  • A dynamic and empowering culture, where we challenge each other to do it better

  • An opportunity to be part of an industry leader

  • Free parking

  • Company functions and team building activities

  • Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

  • Account Manager

    2 weeks ago

    Moorabbin, Australia SBM Full time

    **Join a Dynamic and Growing Marketing Team at SBM Marketing Communications!** **Location**: Melbourne, VIC **Position Type**: Full Time **Department**: Sales **Reports To**: Business Development Manager Are you passionate about building strong relationships with clients and delivering top-tier marketing solutions? SBM Marketing Communications is looking...

  • National Account Manager Facilities

    1 week ago

    Moorabbin, Australia Rexel Full time

    **National Account Manager Facilities**: - Moorabbin, VIC, AU- Join a globally recognised business and progress your career - Great opportunities for career progression and professional development! - Industry competitive salary + bonus + vehicle! - Role can be based out of any state, but eastern seaboard is preferred! Rexel Group is one of the leading...

  • Key Account Manager

    2 weeks ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: **WHAT WE’RE LOOKING FOR**: You’re a commercially savvy leader with the drive and passion to take PUMA’s relationships with key retail partners to the next level. You thrive on strategy and execution, turning insights into impact. You’ll bring: - Proven experience in key account management, ideally within sporting goods, apparel,...

  • Major Account Manager

    2 weeks ago

    Moorabbin, Australia efm Full time

    At the heart of our service offering is our people and our promise to deliver a no better logistics experience. As a logistics partner to our customer, we find solutions and look after the detail so our customers can focus on their business. We are looking for solution-focused, curious and analytical Account Managers to join our high performing and vibrant...

  • Major Account Manager

    1 week ago

    Moorabbin, Australia efm Full time

    **Competitive salary**:$80000 - $ 110000 + super + MVA + uncapped commission** At the heart of our service offering is our people and our promise to deliver a no better logistics experience. As a logistics partner to our customer, we find solutions and look after the detail so our customers can focus on their business. Due to growth within efm, we are...

  • key account manager

    2 weeks ago

    Moorabbin, Australia PUMA Full time $70,000 - $120,000 per year

    SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your...

  • Accounts Payable Executive

    2 weeks ago

    Moorabbin, Australia PUMA Full time

    **FINANCE** **ACCOUNTS PAYABLE EXECUTIVE**: - Moorabbin, Australia**YOUR MISSION**: We have a great opportunity for an Accounts Payable Executive to join the Finance team! The focus of the Accounts Payable Executive role is to process invoices and credit notes received from suppliers of goods and services to the Australian and New Zealand businesses,...

  • Junior Social Media Account Manager Full Time

    2 weeks ago

    Moorabbin, Australia Rankone Pty Ltd Full time

    Do you love food and can you talk about it all day? rankONE, Melbourne’s number one restaurant and cafe marketing agency, is looking for a Junior Social Media Account Manager. Required Skillset / Experience: - Strong written and verbal communication skills are essential, with experience in copywriting or any type of writing for Social Media would be...

  • Account Manager

    2 weeks ago

    Moorabbin, Australia Vacupack PTY LTD Full time

    **Account Manager - Thermoformed Packaging** **Company**: Vacupack Pty Ltd **Location**: Melbourne, VIC (Travel required) **Industry**: Packaging / FMCG **Work Type**: Full Time **Salary**: Competitive + Fully Maintained EV + Tools of Trade Vacupack is a leading supplier of thermoformed packaging solutions serving the food and FMCG industries across...

  • Junior Social Media Account Manager Full Time

    1 week ago

    Moorabbin, Australia Rankone Pty Ltd Full time

    Do you love food and can you talk about it all day? rankONE, Melbourne’s number one restaurant and cafe marketing agency, is looking for a Junior Social Media Account Manager. Required Skillset / Experience: - Strong written communication skills are essential, with experience in copywriting or any type of writing for Social Media would be advantageous. -...