IT Service Desk Specialist
3 days ago
IT Service Desk Specialist
Contract 3mth | Melbourne (Hybrid)
We are seeking an
experienced IT Service Desk Specialist
to join our team based in
Melbourne
. This is a
hybrid role
, offering the flexibility to work both remotely and in the office.
Key Responsibilities
- Provide
Level 1 and Level 2 technical support
to end users - Manage and resolve tickets efficiently using
ServiceNow - Support and maintain
Office 365
and other
cloud-based applications - Troubleshoot hardware, software, and network issues
- Collaborate with team members to deliver outstanding customer service
- On call on rotation with the service team
Skills & Experience
- Proven experience in
Level 1 and 2 IT support - Strong knowledge of
Office 365
and
Cloud technologies - Hands-on experience with
ServiceNow
or similar ticketing systems - Excellent
communication skills
and a proactive,
team-oriented
approach
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