IT Service Desk Specialist

3 days ago


Melbourne, Victoria, Australia Saltus Group Full time

IT Service Desk Specialist

Contract 3mth | Melbourne (Hybrid)

We are seeking an
experienced IT Service Desk Specialist
to join our team based in
Melbourne
. This is a
hybrid role
, offering the flexibility to work both remotely and in the office.

Key Responsibilities

  • Provide
    Level 1 and Level 2 technical support
    to end users
  • Manage and resolve tickets efficiently using
    ServiceNow
  • Support and maintain
    Office 365
    and other
    cloud-based applications
  • Troubleshoot hardware, software, and network issues
  • Collaborate with team members to deliver outstanding customer service
  • On call on rotation with the service team

Skills & Experience

  • Proven experience in
    Level 1 and 2 IT support
  • Strong knowledge of
    Office 365
    and
    Cloud technologies
  • Hands-on experience with
    ServiceNow
    or similar ticketing systems
  • Excellent
    communication skills
    and a proactive,
    team-oriented
    approach


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