Licensing Representative

Licensing Representative – Tow Truck Licensing Team 
 
Grade: Clerk Grade 3/4 
Salary range: $84,659 - $92,701 + superannuation and leave loading 
Duration: Ongoing and Temporary Opportunity (Temporary up to 30 June 2026) 
Location: Parramatta, 2-3 days office attendance required. 
 
About the team 

Fair Trading Licensing is responsible for assessing and maintaining licences, certificates and authorities across the Transport & Business and Real Estate & Property licensing schemes. This unit is a high-volume assessment environment that provides high quality customer services and makes decisions in accordance with administrative law principles, to a range of stakeholders regarding all matters related to Fair Trading Licensing.  

The Licensing Representative (Regulatory Operation Support Officer) will report to the Team Leader and is tasked with undertaking assessments and making determinations on applications, renewals, and authorisations and delivering exceptional service with a high level of detail.  

The team operates in a high-volume assessment and processing environment delivering end to end management and assessment of all Fair Trading Licensing applications including:  

• Tow Trucks  
  
• Pawnbrokers & Second Hand Dealers  
  
• Community Gaming   
  
• Commercial Agents  
  
• Paintball   
  
• Motor Dealers & Repairers  
  
• Property and Conveyancing  
  

To be successful, you will have proven customer centric values and possess outstanding organisational and time management skills with the ability to prioritise accordingly. You will possess exceptional skills in written communication with an aptitude to develop and maintain specialised knowledge and expertise to deliver a high-quality service. 

Your ability to adapt, be fluid and positive in a team environment along with experience working in a Regulatory environment will be highly regarded.   

Your day-to-day 

• Assessing applications for licences, authorisations, certificates and renewals efficiently and fairly whilst adhering to legislative requirements, policies and procedures.  
  
• Documenting and escalating applications for higher approval as needed, ensuring compliance with policies.  
  
• Staying updated on procedures, standards, and legislation to provide consistent, accurate decisions and responses to customers.  
  
• Performing operational tasks within delegated authority levels to support team operations.  
  
• Maintaining accurate records in databases and complying with service delivery systems.  
  
• Educating customers on their rights, responsibilities, and available services to promote compliance.  
  
• Reviewing complex matters and referring or escalating them to appropriate business areas when necessary.  
  

To be successful in this role you will demonstrate: 

• Managing high workloads and competing priorities in a regulatory environment, meeting tight deadlines while ensuring accuracy.  
  
• Being adaptable and flexible to changes, including transitioning between teams and shifting workloads. 
  
• Interpreting and applying legislative frameworks for decision-making.  
  
• Maintaining a focus on high-quality service delivery while maximising efficiency.  
  
• Responding tactfully and sensitively to culturally and linguistically diverse customers. 
• Ensuring accountability for providing end-to-end customer service.  
  
• As a condition of employment, you may be required to undertake security baseline vetting.  

What we need from you: 

Please submit your resume of no more than 3 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.    

Salary Grade 3/4, with the base salary for this role starting
at base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Gabriella Schulzer via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday 11th September 2025 [9.59am]

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