Duty Manager

2 days ago

Newcastle Maitland Hunter, Australia Hunt Hospitality Full time $60,000 - $80,000 per year

About Us:

The Imperial Maitland is a dynamic and thriving hotel committed to providing an exceptional experience for our patrons. With a passion for creating a welcoming and enjoyable atmosphere, we take pride in offering high-quality food, beverages, and entertainment.

About the role:

We're on the lookout for a Casual Duty Manager to support our day-to-day operations. This is a hands-on role where you'll help keep things running smoothly, from overseeing service and staff to ensuring a great customer experience. If you're looking to step up in the hospitality industry, this role offers the opportunity to grow into a full-time position.

Key Responsibilities:

Preserving Goodwill: Assist the General Manager in managing the company's business at the hotel, with a focus on preserving, protecting, and enhancing the goodwill of the business.

Customer Satisfaction: Create a harmonious, relaxed, and enjoyable environment within the hotel for both staff and patrons, ensuring a positive customer experience.

Service Quality: Maintain a high-quality standard for food and beverage service at all outlets, with the goal of achieving a 90% average for Operation audits.

Staff Management: Create a productive, efficient, and harmonious work environment for the staff. This includes staff training, recruitment, and accountability for key performance indicators.

Entertainment: Oversee live entertainment, including Trivia and Karaoke, as well as in-house entertainment, including background music.

Financial Management: Manage the operation and balancing of cash registers, ensuring the financial integrity of the venue.

Safety and Cleanliness: Ensure the safety and cleanliness of the front-of-house staff and customer areas, creating a safe and welcoming atmosphere.

Security Operations: Manage hotel security operations and recording systems, ensuring the safety and security of staff and patrons.

Qualifications:

The most successful candidates will have:

  • Minimum 2 years of previous experience in a supervisory or management position in the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • A thorough understanding of food and beverage service standards.
  • Knowledge of safety and security protocols.
  • Proficiency in financial management and cash handling.
  • A passion for creating a memorable and enjoyable experience for customers
  • Responsible Service of Alcohol
  • Responsible Conduct of Gaming
  • Availability to work on nights, weekends and public holidays.

About Hunt Hospitality

Hunt Hospitality is one of Australia's leading Hospitality Groups as an ever-growing company with grassroots community values and a strong dedication to expertise in hospitality management.

Hunt Hospitality focuses on providing its patrons with traditional Aussie pub values with a twist of today. Work in a fast-paced environment with a team that prioritises community and focuses on growth. The successful candidate will have a desire for professional growth, a dedication to quality food, beverage and be ready to drive our team towards further success.

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