Manager On Duty

1 week ago

Newcastle, Australia Wests Group Full time

**Salary: $75,000 - $85,000 plus super**

**About us**

The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The Galley Kitchen, and five-star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.

**About the position**

Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. We are looking for an enthusiastic and customer oriented Front Office Duty Manager to join our Guest Services team to ensure our guest experience is exceeded at every opportunity. In addition to remaining a hands-on Guest Relations team member, other key accountabilities will include:

- Support our Front Office Manager with the day to day duties of our Guests Services operations
- Deliver exceptional guest experiences and look for opportunities to build upon service offerings
- Establish and maintain relationships between all departments of the resort
- Handle and resolve any guests’ complaints or queries
- Provide training to new team members
- Lead, inspire and develop the team
- Up-sell and promote Hotel services

Our Front Desk operations are 24 hours, with our shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7 day roster. Our seasonal peaks run through summer, public holiday and school holiday periods, availability during this time is essential.

**Certifications required: RSA**

**About you**
- Formal qualification in Hotel Management
- Minimum 2 years experience in a Front Office environment is essential - Preferably in Hotels
- You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay
- You have demonstrated leadership experience with a passion for providing guidance and mentoring to colleagues
- You have an engaging personality and building rapport with guests comes naturally to you
- Ability to think on your feet and work under pressure
- Demonstrated ability to multi-task and prioritise tasks to manage time effectively
- Understanding of complaint resolution with guest and business outcomes in mind
- Innovative, outside the box thinker and epic team player

  • Duty Manager

    1 day ago

    Newcastle, Australia Wests Group Full time

    **APPLICATIONS CLOSE** Tuesday 21 October 5:00pm** **About the position** We have an exciting opportunity for a natural people leader to step into a Duty Manager role at our Wests City club. Our Duty Managers are critical to the ongoing success of our business. Reporting to the Premise Managers and working with a small team, you will have operational...

  • Duty Manager

    6 days ago

    Newcastle, New South Wales, Australia Wests Group Full time $60,000 - $80,000 per year

    APPLICATIONS CLOSE Tuesday 21 October 5:00pmAbout the positionWe have an exciting opportunity for a natural people leader to step into a Duty Manager role at our Wests City club. Our Duty Managers are critical to the ongoing success of our business. Reporting to the Premise Managers and working with a small team, you will have operational oversight of the...

  • Duty Manager

    2 weeks ago

    Newcastle, Australia Arcade Agency Full time

    **Available Types**: - Full-time ‍ ** Position Overview**: The Duty Manager supports daily FOH and bar operations, ensuring service flow, staff performance, and compliance. They lead shifts in the absence of senior managers. ‍ ** Key Responsibilities**: Lead FOH and bar during shifts, maintaining service pace. Handle guest issues and escalations...

  • Duty Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Arcade Agency Full time $60,000 - $80,000 per year

    Available TypesFull-time‍Position Overview:The Duty Manager supports daily FOH and bar operations, ensuring service flow, staff performance, and compliance. They lead shifts in the absence of senior managers.‍Key Responsibilities:Lead FOH and bar during shifts, maintaining service pace. Handle guest issues and escalations with care.Support bar...

  • Assistant Duty Manager

    1 day ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Accommodation Duty Manager

    3 days ago

    Newcastle, Australia DOMA HOTELS Full time

    **Are you ready to be part of a little something extraordinary?** We are busier than ever, and we are searching for a Superstar **Accommodation Duty Manager**, to join our rapidly expanding, innovative and award-winning Team, in a Permanent (full-time) capacity. **Our Story** Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for...

  • Front Office Duty Manager

    3 days ago

    Newcastle, Australia Wests Group Full time

    **About us** The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The...

  • Gaming Attendant

    3 days ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Event Cinemas Glendale

    4 weeks ago

    Newcastle, Australia Event hospitality & entertainment Limited Full time

    Cinema Employee Level 5 Event Cinemas Glendale, 1 Stockland Drive, Glendale, New South Wales, Australia Position Overview In addition to competency in levels 1, 2, 3, and 4, the role encompasses the following responsibilities: - Supervises the work of employees at levels 1, 2, 3 and 4. - Assists with training levels 1, 2, 3 and 4. - Is responsible on a...

  • Gaming Attendant

    2 weeks ago

    Newcastle, Australia Wests Group Full time

    **About the position** Our Gaming team play a critical role to the ongoing success of our Club operations. Wests are seeking a Gaming Attendant to join their New Lambton club operations team on a permanent Full-Time basis. As well as performing the inherent responsibilities of a gaming attendant, this position will also involve acting as a relief Assistant...