Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia Category 5 Full time $40,000 - $80,000 per year

About the role 

We are currently seeking Customer Service Officer's to join our fast-growing East Coast team and clients, onsite in Northgate, QLD. This position will be casual for an initial 3-month duration with potential to move to permanent, direct with the client. Working Monday to Friday 9 am to 5 pm.

Skills & Experience

  • Experience with Office 365 suite (Word, Excel, Outlook) (Essential)
  • Previous call centre experience, Salesforce, transport/logistics or supply chain systems (Desirable)
  • Efficient processor who thrives on growing their skills and boosting output
  • Ability to work autonomously and as part of a team
  • Good work ethic
  • Commitment to safety
  • High attention to detail
  • Customer focussed, patient and resilient

Duties & Responsibilities

  • Answering and directing incoming phone calls
  • Dealing with complaints regarding services and providing solutions
  • Rebooking of missed services
  • Monitor & respond to email in shared mailboxes
  • Booking scheduled services
  • Dispute resolution
  • Updating services with new information

About the company

Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them.  With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants.

How to apply 

Click APPLY or for a confidential discussion please contact Alanna on

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