IT Support Officer

4 days ago

Eagle Farm, Queensland, Australia Followmont Transport Full time $60,000 - $90,000 per year

oin one of Australia's largest family-owned transport companies in a fast-paced, passionate environment where your problem-solving skills and customer-first mindset will shine. We're looking for a confident and proactive IT Support Officer to be a key player in our growing IT team.

If you love tech, thrive on solving problems, and enjoy building strong relationships, this is your opportunity to make a real impact.

What You'll Be Doing:
  • Provide hands-on support for desktop/laptop hardware, printers, and software
  • Liaise with internal and external customers to deliver high-quality IT service
  • Troubleshoot and resolve ServiceDesk tickets with a proactive approach
  • Facilitate IT setups for new hires and internal team moves
  • Maintain IT asset registers and software licensing records
  • Deliver training and coaching to end-users (on-site and remote)
  • Contribute to IT projects and process improvement initiatives
  • Collaborate with the Property & Facilities team for smooth relocations
  • Ensure accurate documentation and ticket closure
What We're Looking For:
  • Strong communication skills and a customer-focused attitude
  • Ability to manage competing priorities in a dynamic environment
  • Experience in a similar IT support role (preferred)
  • A team player who can also work independently
  • High attention to detail and a passion for solving problems
Why Join Us?
  • On-site parking
  • Career progression opportunities
  • Annual leave, sick leave & guaranteed hours
  • Discounts with major retailers & health funds
  • Access to our Employee Assistance & Mental Wellbeing Programs
  • Workplace Banking Program
  • Recognition programs that celebrate your contributions
About Us

Since 1984, we've grown into one of Australia's leading transport companies, trusted by multinationals and local businesses alike. We're investing heavily in new technologies, systems, and equipment to support our future—and yours.

Location: 45 Taylor Place, Eagle Farm QLD 4009

Our Values: Service | Unity | Passion | Integrity | Innovation | Care

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