Senior Receptionist

2 weeks ago

Melbourne, Victoria, Australia West Dental & Implants Pty Ltd Full time $35,000 - $45,000 per year
Job description

Opportunity: Senior Receptionist

Location: West Dental & Implants

Full-Time hours | Friendly Team | Supportive Environment

Are you a confident, organised, and patient-focused professional looking to make a real impact in a warm and welcoming dental setting? West Dental & Implants - Dental Practice is seeking a Senior Receptionist to join our team on a Monday to Friday-time basis.

This is a fantastic opportunity for someone who enjoys both patient care and administrative work in a calm, professional environment.

Your Key Responsibilities

Treatment Coordination & Patient Communication

  • Welcome and onboard new patients, explaining treatment options clearly and compassionately
  • Promote and confidently present our plans
  • Support dentists with treatment planning:
  • Input treatment plans into our dental software
  • Prepare estimates, consent forms, and info sheets
  • Present cases and payment options to patients
  • Schedule appointments and assist with financial arrangements
  • Track daily treatment figures and accepted plans
  • Manage follow-ups, recalls, and outstanding treatments
  • Provide complimentary consultations and create patient reports

Reception & Administrative Duties

  • Handle phone and email enquiries, especially from new patients
  • Monitor patient sources and marketing feedback
  • Support in running a smooth reception operation
  • Perform general administrative duties as required
  • Maintain a calm, professional, and supportive environment for both patients and colleagues

We're Looking For Someone Who Is:

  • A confident communicator, especially when discussing treatments
  • Friendly, approachable, and reliable
  • Highly organised and calm under pressure
  • Experienced in dental is preferred
  • Comfortable with dental software (training provided if needed)

What We Offer:

  • Supportive and collaborative team environment
  • Ongoing training and professional development
  • A role where you can truly make a difference in patients' dental journeys

Job Types: Full-time, Permanent, Casual

Pay: $35.00 – $45.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • High School (Year 12) (Required)

Experience:

  • Dental receptionist: 1 year (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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