Client Manager

Purpose

Drive Generation-e's growth by delivering AI-enhanced communication, collaboration, and security outcomes tailored to each client's unique needs. Build and expand strategic relationships across Generation-e's four solution pillars—Workplace Technology, Workforce Experience, Customer Experience, and Cyber Security—ensuring clients achieve their business goals and Generation-e attains ambitious revenue targets.

Key Responsibilities

The Client Manager role is a dynamic blend of hunting and farming responsibilities. You will drive new business development through proactive outbound prospecting, identifying and converting opportunities with new clients ("hunting"). At the same time, you will nurture and grow existing accounts, focusing on retention, cross-sell, and long-term relationship management ("farming"). Success in this role requires balancing the pursuit of new revenue streams with the ongoing delivery of value and service excellence to established clients

Strategic Account Management

• Develop and execute account plans for key clients, focusing on long-term growth, retention, and cross-pillar solution adoption.
• Identify, qualify, and convert opportunities within new and existing accounts, leveraging Generation-e's integrated service portfolio.
• Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and advocate for Generation-e's value proposition.
• Collaborate with internal teams (Sales, Marketing, Technology, Delivery, Operations) to deliver seamless, high-impact solutions.

Solution Development & Sales Execution

• Proactively analyse client needs and whitespace to position Generation-e's full stack of technology and services.
• Lead the preparation of proposals, pitches, and solution demonstrations, ensuring alignment with client objectives and Generation-e's strategic goals.
• Drive revenue growth through upselling, cross-selling, and annuity business, with a focus on multi-year contracts and recurring revenue streams.
• Maintain accurate CRM records and provide regular performance reporting.

Customer Experience & Value Delivery

• Ensure exceptional client experience throughout the engagement lifecycle, from onboarding to ongoing support.
• Gather and act on client feedback to continuously improve service offerings and engagement strategies.
• Champion adoption and change management initiatives to maximise client value and solution impact.

Cross-Functional Collaboration

• Work closely with Practice Leads, Sales Operations, and Delivery teams to structure and execute complex deals.
• Participate in bid/no-bid reviews and major account planning sessions.
• Contribute to product and service development by providing market and client insight.

Key Performance Indicators (KPIs)

• Meet or exceed monthly and annual sales targets set by the Chief Revenue Officer.
• Increase cross-pillar solution adoption and meet cross-sell targets as defined in the annual sales plan.
• Keep CRM data accurate and up to date, and submit all required reports on time.
• Complete all mandatory training and certifications within deadlines

Required Experience & Qualifications

• Minimum 5 years' experience in complex B2B sales, preferably in technology, IT services, or solutions aligned to Generation-e's core offerings:

• Workplace Technology (e.g., Networking, AV, Smart Buildings)

• Workforce Experience (e.g., AI, Employee Experience and Converged Communications including Copilot AI, Microsoft 365, Teams, Adoption & Change management)
• Customer Experience (e.g., Contact centre, and Calling Plans)
• Cyber Security (e.g., Identity and access management, device management, governance, risk & compliance, and threat protection including Microsoft Defender, Purview, Blur Voyant, Intune, Sentinel, Entra ID)
• Demonstrated success in strategic account management and solution selling, ideally with exposure to Microsoft, NICE, Cisco, or similar key vendors.
• Strong professional network and ability to engage senior client stakeholders.
• Bachelor's degree in business, IT, engineering, or related field; vendor sales certifications (e.g., Microsoft, Cisco, NICE) preferred.
• Experience with HubSpot (or similar CRM platforms) is beneficial but not essential. Familiarity with such tools will help candidates ramp up quickly and integrate smoothly with Generation-e's technology stack

Key Competencies

• Strategic thinking and commercial acumen.
• Demonstrates adaptability and a passion for emerging technologies.
• Proactively keeps skills and knowledge up to date, embracing new solutions to maintain Generation-e's market leadership
• Customer-centric mindset and consultative selling skills.
• Excellent communication, presentation, and negotiation abilities.
• High level of initiative, accountability, and adaptability.
• Strong collaboration and cross-functional teamwork.
• Data-driven decision-making and attention to detail.

Team Support & Culture

At Generation-e, we pride ourselves on our collaborative team culture and commitment to employee success. New hires benefit from a structured onboarding process and ongoing mentorship, ensuring you feel supported from day one. We believe your success is our success, and we are dedicated to helping every team member thrive in a positive, inclusive environment.

Required Experience & Qualifications

Generation-e offers a competitive base salary and an uncapped commission structure, rewarding high performance and achievement of sales targets. Eligible employees benefit from transparent commission plans, paid monthly. Details of the commission plan and benefits will be discussed during the interview process

Reporting Line

Reports to: Chief Revenue Officer

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