Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia GPC Asia Pacific Full time $50,000 - $70,000 per year

Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville Mon-Fri.

Due to growth and internal promotion we're excited to invite you to apply for this Customer Service role (no sales involved). We title this role "Customer Service Representative", with the position being based in Rowville.

We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. This is a full-time position that will work Monday to Friday each week, with a 5.30pm finish time.

Incoming enquiries can relate to all aspects of retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives. With no two days the same, this is the perfect role for anyone looking to kickstart a career in an office bound role.

Duties:

  • Inbound phone based enquiries
  • Email based enquiries
  • General administration support
  • Customer service
  • Problem solving
  • Complaints resolution

To be successful you will have:

  • Exceptional customer focus
  • Experience in Zendesk
  • Strong computer skills
  • Ability to navigate between screens & systems quickly
  • Solutions focus
  • A positive attitude and a true team spirit
  • Availability - Monday to Friday

Some of the reasons we love working at GPC & Repco:

  • Attractive product discounts across all GPC Asia Pacific businesses: Repco, NAPA, AMX, McLeod's Accessories, and more
  • An inclusive team environment; our team are important members of GPC
  • The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket
  • Ongoing training and career development; we genuinely care about supporting you to reach your full potential
  • Discounts internally and with external partners including health providers
  • We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
  • Paid volunteer leave allowing you to give back to your chosen charity/community organisation

About us:

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at

Thank you for your interest in becoming part of GPC Asia Pacific.

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