Visitor Services Operations Manager

Job Status: Permanent Full-time

Salary: $100,858 per annum + super + leave loading

Industry:Performing Arts

Location:South Brisbane

Application Closing Date:5pm 28th November 2025

We are seeking applications for the role of Visitor Services Operations Manager . This is an essential role managing the Visitor Services operations during peak periods on behalf of senior management. This role maintains the overall image and presentation of QPAC's front of house operations, provide strong leadership and direction to a diverse team of casual staff as well as provision of superior service and duty of care to a large volume of patrons, hirers and artists. This position is a key position for business continuity and emergency response in the event of a situation occurring during peak periods

About Us

Queensland Performing Arts Centre (QPAC) is one of Australia's leading centres for live performance. Welcoming over 1.5 million visitors to more than 1200 performances each year, we embrace the best in live performance – the world renowned alongside the emerging, local, and new – and connect to the stories and ideas at the heart of each production. Through the warmth and expertise of our staff, we have become a trusted curator, presenter, and host; a place to come together to relax, reflect, share stories, and celebrate.

As we look ahead, QPAC is proud to be opening the GlassHouse Theatre in 2026, making us the largest performing arts centre in Australia under one roof

About the Role

As we prepare to open the GlassHouse Theatre, we are seeking applications for Operations Managers within our Front of House, Visitor Services team. There are multiple flexible working options available (permanent full-time, part-time, job share etc.) to meet the operational requirements of weekends, afternoon and evening shifts, reflecting show times.

The purpose of the role is to maintain the overall image and presentation of QPAC's front of house operations, providing strong leadership and direction to a diverse team of casual staff whilst ensuring superior service and duty of care to a large volume of patrons, hirers and artists.

As Operations Manager, you will:

• Provide exceptional customer service to internal and external clients and build effective relationships.

• Monitor and evaluate the quality and consistency of service to continuously meet and improve service standards by ensuring a visitor experience lens is applied to the venue operations.

• Manage workforce planning including the recruitment, training and development of the Front of House workforce.

• Maintain knowledge of local, national and international venue experience trends to provide creative and operational input into the evolution of service standards.
• Manage and oversee all theatres and associated foyers and be responsible for the welfare of all patrons and staff before, during and after performances.
• Maintain high visibility in the public areas and represent QPAC management in resolving venue related situations during peak periods.

About You

To be successful in this role, we are looking for:

• Experience in a multi-venue complex.
• Great communication and people skills are essential Seeking leadership experience of large diverse teams.
• Ability to provide high quality internal and external customer services with an eye for detail.
• Experience and/or qualifications in hospitality/hotel management is desirable.
• A current First Aid certificate (Apply First Aid and Perform CPR) as well as a current Blue Card is mandatory.

Why you'll Love This Role

At QPAC, we value our employees and offer a range of benefits which include:

• 2 x House Seats to any show
• Access to 10% staff discount in our food and beverage outlets
• Fitness Passport
• Free Annual Flu Vaccination
• Annual FitFest Challenge
• Reward and Recognition Program
• Corporate Health Plans
• Access to our Employee Assistance Program
• Regular All Employee BBQs and Celebrations

How to Apply

The Queensland Performing Arts Centre is an equal opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police check.

You can obtain a copy of the position description by emailing  For any other queries, please contact the Talent Acquisition team on

The closing date for applications is on Friday 28th Nov 2025. QPAC will commence screening and shortlisting after this closing date.