Operational Ambassadors

Ambassador: Empathetic Support to Improve Patient Experience and Safety.
Providing Empathetic, People-Focused Support to Enhance Patient Experience and Safety Through Proactive Engagement and Verbal Intervention in a Multidisciplinary Healthcare Setting
Your New Role
Be the friendly, empathetic face in our hospital, providing respectful, supportive, and people-focused care. As part of a multidisciplinary team, you'll help create a safe and welcoming environment by proactively engaging patients and visitors, reducing disruptive behavior through effective verbal interventions. This unique, non-traditional security role is all about enhancing the patient experience and delivering high-quality care.

Make a difference with compassion and respect—apply today

About You
You will embrace Metro South Health's values and have a sincere passion for becoming part of our team. Bringing your unique skills and experiences, you'll contribute to and help grow a collaborative, people-focused environment. You will possess:

• Excellent verbal and written communications skills
• Demonstrated ability to adapt to shifting priorities and compressed timelines
• The ability to work effectively and flexibly within a team to achieve common objectives
• Strong interpersonal and relationship management skills

Check out our quick tips and application essentials

What We Can Offer You

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Queen Elizabeth II Jubilee Hospital
The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital , a place of opportunity to make a difference and grow your career

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our
strength
comes from the
diversity of our people
and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We Are Metro South Health
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together .

Occupational group
Security