QLD Service Operations Manager

24 hours ago

Brisbane, Queensland, Australia Competitive Services Full time $90,000 - $120,000 per year

Join the CPS Journey

Competitive Pest Services (CPS) is a mid-tier Australian company - big enough to matter, small enough to care.

We're now a national leader in pest control and hygiene solutions, considered a Destination Employer and trusted by some of Australia's most iconic brands. With extremely strong, sustainable growth and an unwavering commitment to quality, we're expanding - and we want exceptional people on board.

We're now hiring a Service Operations Manager to lead our Queensland operations and drive performance and sales across the region. If you're results-driven and ready to make an impact, this could be your next big step.

About the Role

As the Service Operations Manager, you will be responsible for overseeing the Service operations functions, ensuring efficient processes within the Service Team, promoting and ensuring that our clients are receiving a high standard of service in line with contractual requirements, and supporting the sales team to achieve targets. This role requires a strategic thinker with a strong background in service and/or sales operations, experience in the pest control, hygiene, or other soft service based industry is highly regarded.

Key Responsibilities

  • Develop and implement service and sales operations strategies to optimize efficiency and effectiveness within Queensland in conjunction with head office and backend support.
  • Ensure state forecasting, planning, and budgeting processes are met.
  • Collaborate with cross-functional teams to align operations with business objectives with a safety first focus.
  • Lead, mentor, and develop the Queensland Team Pest & Hygiene Technicians including contact with any Queensland based contractors and suppliers.
  • Promote and ensure that CPS clients are receiving a high standard of service in line with contractual requirements
  • Provide Customer Account Management to key clients within Queensland including regular communication and meetings.
  • Act as the representative of CPS at site surveys and visits for new business.
  • Ensure compliance with company policies, state requirements, ISO & HACCP standards and industry regulations.

Benefits

  • Amazing team culture – supportive and inclusive
  • Rewarding commission structure
  • Company vehicle and fuel card
  • Ongoing professional development opportunities
  • Supportive and inclusive work environment
  • Phone, laptop, and tools provided
  • Leadership autonomy – real influence in shaping operations and team culture
  • Be part of a soon to be certified Great Place to Work
  • Join a carbon-neutral, Australian-owned company doing things differently

About You

  • Proven experience in service management
  • Strong Account Management and problem-solving skills.
  • Strong leadership and team management abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work collaboratively across departments.
  • Experience in sales functions and sales process.
  • Excellent understanding of multisite operations

How to Apply

If you are passionate about leading service operations, converting sales leads and disrupting the Australian pest control and hygiene industry, we would love to hear from you.

Please apply via Seek or via email to our HR Team

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