Building Technical Advisor

Building Technical Advisor

• Permanent Role
• Melbourne Based

Join a team committed to technical excellence, customer service, and quality outcomes in insurance repairs.
We are seeking a Building Technical Advisor to join our Consumer Property Claims team in Melbourne. This is a permanent, full-time role within a team focused on technical standards, customer service, and quality results in insurance repairs.

You will use your experience in the industry to assist internal stakeholders on residential building matters, ensuring compliance with relevant industry standards.

About The Role
As a Building Technical Advisor, you will provide guidance to internal stakeholders to ensure adherence to building codes, accurate scoping, and effective cost control. Your responsibilities include providing expert advice on repair methodologies, building compliance, and scope assessment, in addition to working together with specialists and suppliers to achieve suitable outcomes. Your contributions will play a critical role in influencing customer satisfaction and claim outcomes.

Key Responsibilities

• Provide technical advice on residential building issues, including repairs, rectification works, and compliance matters
• Review scopes of work, quotes, and specialist reports to ensure accuracy and appropriateness
• Provide support to stakeholders on complex and major repairs, offering guidance on repair methodology and risk mitigation.
• Collaborate with engineers, geo-techs, certifiers to resolve technical challenges and determine cause of damage.
• Carry out on-site inspections to confirm adherence to the National
• Construction Code, Australian standards, and to ensure repair standards and workmanship.
• Identify risks and potential fraud, ensuring adherence to internal policies and industry regulations.
• Contribute to continuous improvement initiatives and technical training by staying informed on industry standard and developments.

What You'll Bring

• Relevant trade qualification in a repair-related discipline.
• Current or expired builder's licence.
• Minimum 5+ years in residential building/renovation and estimating.
• Strong understanding of residential building codes, standards, and compliance requirements
• Proven experience in scheduling and supervising trades and repairs.

Desired

• Extensive knowledge of the property repair industry and current practices.

Capabilities

• Exceptional customer service and communication skills.
• Strong technical knowledge and ability to interpret building information.
• Advanced problem-solving and negotiation abilities.
• Effective time management and prioritisation.
• Proactive mindset with a focus on continuous improvement.
• Computer literacy and adaptability in a dynamic environment.

What We Can Offer You

• Discounts and offers on a range of insurance products
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.