NDIS Service Coordinator

Join the MADEC Team: Temporary NDIS Service Coordinator Opportunity

At MADEC, we are proud to be a trusted and highly regarded not-for-profit organisation that has been supporting people with disabilities and youth in the Mackay/Whitsunday region for over 50 years. As a recognised Public Benevolent Institution, we are committed to delivering exceptional services and person-centred support to individuals with diverse needs, particularly those who are neurodivergent or facing mental health challenges.

Our mission is to empower clients to lead independent, fulfilling lives — and we invite you to join our dedicated team of professionals who share this vision.

About the Role:

We are currently seeking an experienced NDIS Service Coordinator to join our team on a temporary contract basis (38 hours per week) to provide leave coverage.

In this pivotal role, you will manage a caseload of up to four Supported Independent Living accommodations, supporting teams to deliver high-quality, person-centred supports. You will ensure participants are empowered to achieve their NDIS goals, exercise their human rights, and work towards personal aspirations.

Key Responsibilities:

• Lead and mentor teams to develop professional practice.
• Collaborate with other NDIS Service Coordinators to support participants in achieving their goals.
• Manage a complex caseload, ensuring support schedules align with the NDIS Price Guide, budget constraints, and NDIS Service Agreements.
• Prepare and submit NDIS Progress Reports in line with plan reviews and reporting requirements.
• Provide day-to-day leadership, supervision, and mentoring to staff to ensure high-quality service delivery.
• Maintain accurate client documentation, including risk assessments and support plans.
• Build and maintain strong relationships with key stakeholders including families, allied health professionals, and support coordinators.

About You:

You are a dynamic professional with a passion for empowering individuals and demonstrated experience in NDIS case management and/or support coordination. You are confident navigating the complexities of the NDIS framework and bring strong leadership and organisational skills to the role.

Key Selection Criteria:

• Demonstrated experience in NDIS case management and/or support coordination.
• Strong leadership skills with experience supervising staff in disability or community services.
• In-depth knowledge of NDIS standards, Human Rights, Person-Centred Active Support, and restrictive practices.
• Proven ability to build and maintain strong stakeholder relationships.
• Excellent organisational and time management skills, with the ability to manage competing priorities.
• Strong administrative and technology skills (client management, rostering, incident reporting).
• Relevant qualifications in Community Services, Disability, or a related field.
• Current Working with Children Check, NDIS Worker Screening, and Queensland Driver's Licence.

What We Offer:

• Temporary full-time contract (38 hours per week) with the potential to progress to permanent full-time.
• Competitive salary and NFP/PBI salary packaging benefits.
• Supportive and inclusive work environment.
• Access to our Employee Wellbeing Program and other well-being initiatives.
• The opportunity to make a positive difference in the lives of people with disabilities.

How to Apply:

If you are an experienced NDIS professional with case management and/or support coordination expertise, we encourage you to apply.

Please submit your resume via the 'Apply' button below. For a confidential discussion about the role, please contact Karen Low, People & Culture Manager on or via email at

Take the next step in your career with MADEC, where your leadership will have a lasting impact on our community.