Dental Receptionist/Front Office Coordinator

We have an exciting opportunity at Vision Periodontics to be the face of our business. As a growing centre for advanced periodontal and dental implant treatments, the centre is primarily built for the ultimate patient care, combining years of clinical experience and cutting-edge technology.

About the Role

Reporting directly to the Director, we are seeking a proactive, organised and friendly Dental Receptionist/Front Office Coordinator to join our close-knit team in South Perth. This is a part-time role (34 hours per week) from Tuesday – Friday from 8am-5pm.

You will be responsible for providing high quality reception services to patients, periodontist and other team members at the practice, and ensuring an exceptional customer experience at all times.

Key Responsibilities include

• Effectively managing appointments which includes updating schedule changes, confirming appointments, informing patient of delays and maintaining accurate records.
• Greeting patients in a professional and compassionate manner and providing a positive and timely customer experience.
• Notifying nurses and clinic staff promptly of patient arrivals.
• Handling patient concerns and complaints professionally, and escalating to Administration Coordinator, where appropriate.
• Responding to phone calls, making phone calls and conveying messages in a friendly and timely manner.
• Managing patient referrals and correspondence with other healthcare providers.
• Maintaining and updating accurate patient information in the D4W practice management system
• Managing patient records and data accuracy for billing and reporting.
• Following up on recall patients and assisting with ongoing care coordination.
• Maintaining knowledge of services and processes to provide information to patients on treatment options, liaising with health funds and providing relevant documents.
• Managing general inbox email and incoming and outgoing mail.
• Administering claims, invoices and payments.
• Ensuring confidentiality is maintained at all times.
• Maintaining a clean and organized reception and waiting area at all times.

What's In It For You

A career at Vision Periodontics means joining us on our journey to restore health, function, and appearance for people living with the most challenging of periodontal and dental disease, so they can thrive in life.

In return, we offer a competitive salary based on experience, and an opportunity to explain your skills.

About You

We are seeking a team member who not only fits the requirements of the role, but also fits into our team and aligns with our values of Clinical Excellence, Ultimate Care, Structural Discipline, Science-Orientation, and Versatility.

In addition, successful candidate will have:

• Minimum of 3 years experience working as a receptionist in a dental setting.
• Exceptional communication skills, with the ability to build relationships and relate well with a variety of people
• Strong customer focus and customer service skills
• Previous experience in a referral-based practice
• Experience and confidence to deal with difficult situations and customers when needed
• Strong organisational skills with the ability to prioritise and multitask in a fast-paced specialist environment
• Ability to use initiative to work independently within a small team environment and deliver exceptional service
• High standard of presentation, punctuality and confidentiality to represent our business
• Strong computer and tech skills, with at least intermediate use of Microsoft, and experience with Hicaps
• Qualification in medical reception or business administration (preferred)
• Experience with D4W practice management software (preferred)

Successful candidates will be required to obtain satisfactory National Police Clearance and Working with Children Check.

How to Apply

Please submit an application including your resume and a cover letter of no more than 2 pages outlining your interest and alignment with the position via the Apply button.

Please note: Shortlisted applicants will be contacted directly. We are unable to accept applications from recruitment consultants.

You must have the right to live and work full time in Australia to apply for this position.