Desktop Support

1 week ago

Sydney, New South Wales, Australia Private Advertiser Full time $90,000 - $120,000 per year

The Company & Role

Our client is a well-established and reputable brand (Enterprise level) - Retail Environment

Missions:

  • Foster collaboration to ensure top-notch end-user experiences and customer service.
  • Efficiently manage incoming calls, emails, and tickets related to hardware/software issues.
  • Handle a diverse range of tasks from installing and configuring hardware to providing training on software usage.
  • Demonstrate expertise in administering various IT systems and software, optimising their effectiveness, including Windows OS, Active Directory, DNS, SCCM, O365, , Teams, OneDrive, SharePoint, and Exchange, Mac support, AV experience.
  • Contribute to long-term IT strategies, maintain thorough documentation, and fulfil additional responsibilities as needed.

Your Skills & Experience

  • Minimum 3-5 years experience in an Desktop role.
  • Strong verbal and written communication skills for remote end user support.
  • Exceptional attention to detail and time management skills.
  • Ability to independently prioritise tasks and exercise judgement within established procedures.
  • Have had experience with Windows 11 and rollouts around this.
  • Proficiency in Office 365, Windows, Networking, LANs, WANs, Internet, Intranet, security, and Wireless, as well as have been involved in support Mac products and have exposure to Audio Visual support.

What's on offer?

  • The flexibility to work and travel as necessary, and to work outside normal business hours is integral to this role.
  • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
  • Able to work autonomously.

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