Desktop Technician

2 days ago

Sydney, New South Wales, Australia EIL Global Full time $90,000 - $120,000 per year

Key Responsibilities Include:

  • Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary.

  • Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.

  • Install, configure, and maintain operating systems, software applications, and system updates.

  • Assist with advanced system configurations, including imaging and deployment of desktops and laptops.

  • Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections.

  • Collaborate with vendor IT teams (network, security, server) to resolve cross-functional issues.

  • Coordination with Boston office and vendors regarding all IT-related matters, including AV, networks, telephones, and other relevant IT areas.

  • Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.

  • Provide user education and training on IT systems, applications, and best practices.

  • Maintain accurate records of issues and solutions in a ticketing system.

  • Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.

  • Monitor and implement security protocols to protect IT infrastructure.

  • Offer guidance to other Desktop Technicians.

  • Perform other duties as part of global support model.

REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE:

Bachelor's degree or equivalent.

  • 2-5+ years of experience in desktop support, IT helpdesk, or a similar role.

  • Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office).

  • Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
    • Experience with system imaging, deployment, and hardware upgrades.

  • Strong problem-solving and analytical skills.
    • Ability to manage time effectively and handle multiple tasks.

  • Excellent written and verbal communication skills.

  • Team-oriented, with the ability to work independently and provide guidance to staff members.

  • Knowledge of IT security principles and experience implementing security measures.

  • Onsite 5 days per week in Sydney. Infrequent visit to Melbourne office.

  • Overtime nights and weekends as required

  • Other tasks and responsibilities as deemed appropriate

Job Type: Full-time

Ability to commute/relocate:

  • Sydney NSW: Reliably commute or planning to relocate before starting work (Preferred)

Location:

  • Sydney NSW (Preferred)

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