Client Experience Coordinator
1 week ago
Be the voice, heart, and first impression of TemperCool.
We're not just an Air-Conditioning company. We're a service-obsessed team that's rewriting the standard of care in our industry. Our clients love us because we treat them like people, not job numbers — and now we're looking for a Client Experience Coordinator who lives for that same level of care.
In this role, you won't be buried in dispatch logistics (we've got a dedicated Dispatcher for that). Your focus is simple but powerful: build trust, create connection, and ensure every client knows we're here for them from the very first contact to the final follow-up.
Why You'll Love Working Here Built-In Recovery Time – We work hard, we work smart, and we protect our energy. Our schedule is designed so you can recharge on Friday afternoons and come back Monday sharp, focused, and ready to win.
A-Grade Team Only – No passengers, no excuses. If you're here, it's because you raise the bar and have your team's back.
Excellence is Non-Negotiable – Our clients expect the best. We deliver.
Growth-Centric Culture – Training, feedback, and wins celebrated. You'll get better here — fast.
Be the first impression – answer calls with warmth, listen intently, and make clients feel valued from the very first second.
Build relationships that last – get to know our clients, understand their needs, and create trust that keeps them coming back.
Coordinate with our Dispatcher (DSR) – work closely together to ensure jobs are scheduled with accuracy and care.
Follow up like a pro – check in after service, handle feedback, and make sure every client feels heard and appreciated.
Find solutions – when challenges pop up, you're the one finding the path forward, keeping things calm and professional.
Relationship-driven – you genuinely enjoy talking to people and building trust.
High-energy & positive – your voice and attitude brighten a client's day.
Organised & reliable – you can manage multiple conversations while keeping details straight.
Problem-solver – you see obstacles as opportunities to shine.
Growth-minded – always learning, improving, and looking for ways to do things better.
We're a premium Air-Conditioning company with a bold mission: raise the standard of service in our industry. Every interaction we have is an opportunity to show clients they matter — and we need someone who will champion that every day.
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