Client Care Coordinator

3 days ago

Gold Coast, Queensland, Australia Home Instead Full time

At **Home Instead** we are committed to providing the highest quality relationship-based care, enhancing the lives of ageing adults and their families whilst enabling them to remain independent in their own home for longer.

Our Coordination Team is looking for a new team member. This is a role where no two days are the same and sometimes, priorities will change multiple times a day. This role will suit someone who is super-organized, deadline-driven, change-adaptive and most importantly, someone who is the ultimate Team player.

**To Us, It's Personal.**

**About the role**:
As a Client Care Coordinator, you are essential to the dynamic, consultative, strong culture that exists at Home Instead. With a focus on building strong relationships, our Coordination Team are passionate about the delivery of services to our clients across our footprint which incorporates the Gold Coast and Northern Rivers regions. This role has a dual focus, both on the development and implementation of client activities and events along with service coordination.

This is an office-based role located in Ashmore. We are conveniently situated across the road from a lovely shopping center and transport options are easily accessible to the office.

**Responsibilities in this role will include**:

- Field incoming phone calls and assist or distribute across the business as required.
- Regularly review and update our Client Activities Calendar including design and delivery to our clients and CAREGivers.
- Coordination of client services and CAREGiver schedules utilising Home Instead matching principles and skills-based scheduling RMS.
- Administrative activities, ensuring a continuous focus on quality and improvement across all aspects of the role requirements.
- Provide ongoing support and guidance to CAREGivers utilising various communication tools and strategies.
- Enter and maintain accurate and updated information in our client and CAREGiver platforms.
- Provide coverage on Public Holidays (including Christmas, Easter) and After-Hours as required.

**About You**:

- Confident, Consultative and Collaborative by nature. You are dynamic and enthusiastic.
- Have a big heart, a lot of patience and a desire to improve the lives of seniors and their families.
- Be able to learn technologies quickly and have an interest in data interpretation.
- Previous experience in a scheduling role would be an advantage.
- Comfortable with a varied workload across several responsibilities.
- Working within the Aged Care (or similar) Industry would be an advantage.

**About Us**:

- We are a Corporate Office with a very Local feel. Our Team stretches from the Northern Gold Coast, to Northern Rivers and everywhere in between.
- We offer a comprehensive orientation and onboarding programme, with ongoing professional and personal development.
- We believe an inclusive Team approach, embracing our people & culture is a key ingredient to the future success of Home Instead.
- We are supportive, collaborative and committed to continuous improvement and development.
- We are in a great location, in the heart of the Gold Coast.

Sound like you? Submit your resume and cover letter, detailing your suitability for this role by clicking on 'Apply'.

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