Client Care Coordinator

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
- Tugun, AustraliaClient Care Coordinator - Tugun

**This is a permanent, full-time role, working 5 days per week from Monday to Friday.**
- We are looking for a talented, enthusiastic and dedicated Client Care Coordinator to join our clinic located inside John Flynn Private Hospital, Tugun. Experienced admin and/or customer service professionals are encouraged to apply.**Who are we?**
- Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.- We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team**What will you be doing?**
- As a Client Care Coordinator, you will ensure we are providing an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic.- You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:
- Acting as 2IC for the clinic, assisting with rostering and arranging/providing cover where required
- Providing training and general support to the Client Care team
- Supporting and increasing the efficiency of clinic operations across the region
- Supporting clinic operations at the front of house - greeting clients, assisting with client and doctor enquiries and scheduling appointments
- Providing basic troubleshooting for hearing devices
- Accurate billing of appointments
- Other general office duties

**What do you need to be successful in this role?**
- Solid experience in client care and administration, ideally in a multi-site environment (prior healthcare or hearing care experience will be highly regarded)
- A passion for delivering an amazing client experience
- Excellent verbal and written communication skills
- Demonstrated experience working within a team environment
- Demonstrated judgement and advanced skills in the delivery of administrative services
- Excellent computer skills
- A warm, collaborative, can-do attitude
- Excellent problem solving skills
- Willingness to travel to cover sick leave and annual leave at our other Gold Coast/ Northern NSW clinics from time to time.

**Why work with us?**
- You will be working as part of a dynamic and high performing team in a genuinely rewarding role with purpose and meaning.- Neurosensory believes in its people and ensures all new starters are provided with the training and support required to excel in their new role and with the opportunity to grow and develop in their role and beyond.- Plus, access to a wide range of benefits such as discounts on hearing devices, access to our online wellbeing platform, discounts and cashback from a wide range of retailers, and much more**Sound interesting?**Sonova is an equal opportunity employer