Marketing Operations Specialist

About the Role

We're looking for a Marketing Operations Specialist to join our team on a 6 Month Fixed-Term Contract. Reporting to the Marketing Operations Lead, you'll play a critical role in embedding structured processes, uplifting capability, and ensuring compliance across the Marketing function. This role is central to the rollout of Adobe Experience Manager (AEM) and Workfront, helping the team deliver marketing activities with greater speed, accountability, and consistency.

Key Responsibilities

• Operational Design & Workflow Development – map and optimise processes, embed governance steps, and maintain SOPs.
• Business Analysis & System Support – coordinate across Adobe Workfront, AEM Assets, ProofHQ, and Fusion, supporting UAT and go‑live readiness.
• Process Enablement & Change Adoption – deliver training, guides, and workshops to drive adoption of new workflows.
• Risk & Governance Support – maintain vendor records, risk trackers, and reporting in line with industry standard requirements.
• Finance & Administration – consolidate monthly budget reporting and provide admin support for operational meetings and team activities (including booking rooms, preparing materials, and chasing information when needed).

About You

You're hands‑on, proactive, and not afraid to roll up your sleeves. You take initiative, enjoy engaging with people, and thrive on keeping things organised. You're a self‑starter who's comfortable managing both operational tasks and the smaller details that keep a team running smoothly.

Skills and Experience

• Qualifications: Tertiary degree in Marketing, Business, or related discipline.

• Experience:

• Solid experience in marketing operations and project support.

• Practical knowledge of workflow and process design in a marketing or regulated environment.
• Excellent interpersonal and communication skills.
• Ability to work across multiple stakeholders in a fast-paced environment.
• Strong organisational and analytical skills, with high attention to detail.
• Experience with budget management and financial reporting.

• Familiarity with Adobe Experience Manager (Assets, Workfront, Proofing) and Microsoft Office suite.

• Desired:

• Experience in business analysis, UAT coordination, or digital asset management.

• Experience working with cross-functional delivery teams
• Exposure to governance, compliance, or risk management frameworks.
• Certifications in Lean Six Sigma, BPM, or Service Design.

About UsTeachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.

How to apply

Ready to bring clarity, compliance and efficiency to our Marketing team? Click Apply now

For a confidential conversation, please contact      

We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.