Customer Experience Manager

Customer Experience Manager

Location:
Artarmon, Sydney

Job Details:
Onsite

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Singapore, part of Inchcape's global network.

You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.

Our Multibrand site based in Artarmon is seeking a Customer Experience Manager to join the Sales team. In this role you will be responsible for assisting in the management of our instore Customer Experience Team and for the delivery of an exceptional sales experience providing our retail customers a flexible customer journey. You will assist in leading and motivating the team and managing expectations for delivering an exceptional customer experience for long term business success. You will support the Retail Centre Manager in achieving targets and success including F&I.

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

What you'll do

• Acquires product knowledge and provides comprehensive product information throughout the product demonstration process
• Sell finance and insurance products for our in-store team members after customer quotation, work with the Central F&I team to process applications as required
• Fully explains the product benefits and features and establishes strong rapport with customers utilising interpersonal skills, asking clarifying questions, and anticipating customers actual needs.
• As required, assist with customer enquiries to answer questions about our vehicles, aftermarket products and financial services.
• Display the utmost professionalism when dealing with customers and deliver a 'Customer First' experience.

About You

To be successful in this role you will be:

• Proven experience in a sales role is essential.
• Accountable for work performed for self and the team and ensure work is completed to a high standard.
• Previous experience with Finance & Insurance
• The ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and confidence using digital platforms.
• Availability to work Saturdays (with a weekday off in lieu).

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.

Start your journey

Worried that you don't meet all the criteria exactly? We encourage you to apply Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services. Learn more about Inchcape Australasia here.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.