Team Leader Visitor Services

ABOUT THE ROLE:

Bass Coast Shire Council is seeking a forward thinking and dynamic Team Leader Visitor Services to drive excellence across our Visitor Information Centre (VIC) network.

In this leadership role, you'll oversee the daily operations of our seven-day visitor service, while driving innovation and future focused change.  You will guide  a passionate team to deliver high-quality,  welcoming and memorable visitor experiences.

From coordinating staff and volunteer rosters to refining procedures and managing performance data, you'll ensure our VICs remain at the forefront of the tourism sector. You'll also lead and contribute to key tourism projects, digital transformation initiatives, and build strong partnerships across the tourism industry and local community.

A BIT ABOUT YOU:

You're an experienced and inspiring leader who thrives in a customer-focused environment and is ready to shape the future of visitor services in one of Victoria's most loved coastal regions.

Your background includes:

• A tertiary qualification in Tourism, Business Administration, or equivalent experience in visitor services.
• A strong track record in people leadership, with the ability to foster a positive, high-performing team culture.
• Hands-on experience managing business operations across multiple sites, including rostering, volunteer coordination, and financial processes.
• A passion for innovation, with the drive to lead through change and implement continuous improvement.
• Excellent communication and interpersonal skills, with the ability to develop effective partnerships across the tourism sector, community, and Council teams.
• A strong understanding of tourism environments, ideally with knowledge of Phillip Island and the wider Bass Coast.
• High proficiency with customer service technologies, including point of sale and booking platforms.
• Flexibility to work across the region on a seven-day rotating roster (with two days off per week).

HOW TO APPLY:

For more details on this position, please download the Position Description by clicking Apply.  Alternatively, you can contact Teresa Mahood, Acting Coordinator Customer and Visitor Experience on

To apply, please click 'Apply' and submit your resume and cover letter outlining your suitability to the role.

Applications close:  Midnight, 20 October 2025

WHY BASS COAST SHIRE COUNCIL:

From surfing and cycling to fine dining and everything in between, Bass Coast offers the perfect blend of rural, residential, and holiday living - set against breathtaking backdrops of beaches, bushland, and rolling hills. Less than two hours from Melbourne by car, Bass Coast Shire is one of Victoria's fastest-growing regions, providing an ideal escape from the hustle and bustle of city life. Whether you're seeking a sea change or looking for a flexible work environment, Bass Coast Shire Council could offer the perfect employment opportunity to help you achieve your ideal work-life balance.

Bass Coast Shire Council is recognised as a leader in local government, having designed and implemented cutting-edge workplace policies that rank among the most progressive in the state. We've spearheaded discussions around gender equality and continue to champion initiatives that foster an inclusive and supportive workplace culture. Additionally, we have committed to doing our part in the global fight against climate change, collaborating with both the community and our employees to drive meaningful action.

Bass Coast Shire Council consistently exceeds service excellence goals and is now integrating new technologies and systems to enhance our already high standards of service delivery. We are a Council that thrives on innovation, making this an exciting time to join us and play a pivotal role in shaping the future of our workforce

Reasons why we love working at Bass Coast Shire Council:

• At Bass Coast Council, we celebrate diversity and have made it a top priority for all staff to feel safe and welcome regardless of race, religion, gender, disability, age or sexual orientation. We value inclusivity and a positive workplace culture.
• Flexible working arrangements; including flexible start and finish times and a hybrid working model. We encourage our employees to think about their work-life balance and what will help them flourish.
• We encourage open discussions with People Leaders and the People & Culture team to talk about any individual modifications or adjustments that may be required, enabling your on-going success in the role. Reach out to for confidential support to ensure an equitable, barrier-free application process.
• Regular and proactive discussions on performance development, focusing on shared expectations, training opportunities, and career advancement. What can we do to help you achieve?
• Opportunities to experience other roles in the business with our 'Expression of Interest' process
• Options to purchase additional annual leave in advance of any extended trips or planned time off.

Child Safety Commitment

We support and respect all children, as well as our staff, contractors, and volunteers. Our organisation is committed to preventing child abuse by identifying risks early and intervening to address these risks. We are committed to the safety of all children, particularly those from diverse backgrounds, including Aboriginal and Torres Strait Islander children, children who are culturally and linguistically diverse, and those with varying needs and/or disabilities