IT Operations Manager

IT Operations Manager | Health Member Association

• Opportunity to shape digital capability and security across a respected medical association
• Full time, Permanent | NFP
• St Leonards, NSW | Hybrid | $140k + Super

About the Organisation

This leading national membership association represents medical specialists and trainees across Australia. It is recognised as the trusted authority in its field, dedicated to education, advocacy, and setting high professional standards to improve access to quality healthcare for all communities.

About the Role

The IT Operations Manager will play a pivotal role in shaping and delivering technology strategy. Reporting to the Head of Technology, this role will have a seat at the table during strategic planning and ownership of turning objectives into real world solutions.

This operational leadership role will focus on driving IT and cybersecurity initiatives, ensuring systems are secure and optimised, leading the support desk, maintaining compliance, and enhancing service delivery.

What You'll Do

• Collaborate with leadership to shape IT and cybersecurity strategies.
• Translate strategy into actionable roadmaps, manage priorities, and deliver outcomes.
• Oversee infrastructure, networks, and cloud systems for reliability and security.
• Lead and mentor the IT team, promoting a proactive, growth oriented culture.
• Manage helpdesk performance, SLA compliance, and end-user satisfaction.
• Monitor system performance, troubleshoot issues, and mitigate cybersecurity risks.
• Manage vendors, procurement, and technology lifecycles.

Why you'll love it:

• Opportunity to shape digital capability and security across a respected medical association.
• Collaborative, supportive team culture in a growing, purpose-driven organisation.
• Salary packaging, gifted Christmas leave and a hybrid work environment with the flexibility to work from home (3 days in office, 2 days wfh).
• Access to professional development opportunities within an organisation that actively supports growth.

About You

• Tertiary qualifications in Information Technology.
• A strong technical background with extensive knowledge of cloud technologies, Microsoft 365, CRM systems, and cybersecurity frameworks.
• Ability to communicate technical concepts to non-technical stakeholders clearly and confidently, while building rapport and enduring relationships.
• Growth mindset, proactive approach, and ability to self-motivate in a role with autonomy.
• Strong analytical and critical thinking skills, with the ability to step back and see the bigger picture.
• Creative problem solver with a curious mindset and a willingness to explore emerging technologies.
• Comfortable stepping in to support the helpdesk as needed while mentoring and guiding technical staff.

Interested?

If you are looking for an exciting role where you can make a meaningful impact within healthcare, please apply now

Applications will be reviewed as received, with no set closing date.

For a confidential conversation, please reach out to Sheridan Bagi at

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way.  We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.

We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.