Roster Operations Lead

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of
creating proud communities living their best lives
is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

Due to projected growth, we are seeking applications from dynamic and forward-thinking
Roster Operations Leads
(2 positions)
to drive innovation and excellence in workforce scheduling across our Home Care services.

This pivotal role goes beyond traditional rostering, focusing on strategic development, process redesign, data-driven decision-making, and stakeholder engagement to ensure high-quality, client-centred care.

Why Join Us?

• You'll be part of a purpose-driven organisation supporting veterans and the senior community within New South Wales and the ACT
• You will lead, motivate and develop a team of Workforce Schedulers and collaborate with diverse stakeholders across clinical, operational, and corporate functions
• Drive continuous improvement and contribute to aged care reform implementation
• Enjoy a supportive culture that values compassion, innovation, and service excellence

Some of your day-to-day responsibilities:

• Develop and implement strategic rostering frameworks aligned with Home Care goals
• Champion rights-based rostering practices under the New Aged Care Act
• Optimise workforce utilisation through data analysis and system enhancements
• Ensure rostering supports client preferences, regulatory compliance, and operational efficiency
• Lead cross-functional initiatives and deliver stakeholder training on rostering systems and governance
• Provide leadership, coaching, and support to the scheduling team
• Contribute to recruitment, onboarding, and performance management processes

A bit about you:

• Proven experience in rostering system implementation and optimisation (in aged care or health services is an advantage)
• Strong understanding of aged care standards, compliance, and reform
• Demonstrated leadership in team performance, coaching, and change management
• Demonstrated experience in process optimisation
• Advanced proficiency in rostering systems and data analysis
• Excellent communication, stakeholder engagement, and decision-making skills
• Knowledge of EBAs, penalty rates, and scheduling in human services environments
• Experience in workforce planning and aged care reform desirable

Benefits of working with RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Fitness Passport
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Team-building activities, wellbeing days, and volunteering opportunities
• Leave Loading - 17.5% pay top up on paid leave

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.