Claims Support Officer

2 weeks ago

Sydney, New South Wales, Australia Suncorp Full time $76,400 per year
Position Overview:
  • Job Title: Claims Support Officer
  • Location: 10 Shelley Street, Sydney 2000
  • Salary: $76,400 inclusive of 11.5% Super
  • Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
  • Shift Patterns: Full-time 37.5 hours per week - Monday to Friday
What you'll do
  • Manage Insurance phone queues as per Contact Centre targets.
  • Investigate, gather and follow-up additional information as requested by Claims Team.
  • Validate claim details and refer to business partners.
  • Undertake review and audit tasks as directed.
  • Manage complex escalations from business partners.
  • Support the wider operations and Insurance team.
  • Participate in learning and development, coaching and performance improvement activities as directed by Leader.
  • Assist with other queues during times of need when possible.
  • Work collaboratively with business partners to help them perform their designated tasks.
What you'll bring
  • Certificate or qualification in Administration, Business, Accounting or Finance would be well regarded.
  • Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
  • Communication skills - ability to convey and explain information, coherently and confidently both oral and written.
  • Computer skills - proficient keyboard skills and knowledge in Microsoft Office applications.
  • Customer Service - committed to increasing customer experience and delivering high quality solutions within required timeframes.
  • Ability to provide client support and service to resolve issues via phone calls.
  • Problem solving skills.
What we can offer you
  • Salary: $76,400 inclusive of 11.5% Super + performance-based incentives
  • Leave Benefits - Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
  • Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
  • Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
  • Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
  • Reward & recognition programs: We celebrate your hard work and achievements
  • Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
  • Reputable Employer - National, trusted company with an inclusive and diverse workplace.
  • Community Engagement - Involvement in Charity events like Spirit to Cure.

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