Claims Support Officer

2 weeks ago

Sydney, New South Wales, Australia Suncorp Full time

Take the next step. Be part of something bigger at Suncorp.

Claims Support Officer - 10 Month Contract

Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs

We have multiple exciting opportunities for Claims Support Officers to join our team in Sydney. These are 10-month contract roles offering the chance to develop your career within a supportive, high-performing environment.

Position Overview
  • Job Title: Claims Support Officer
  • Location: 10 Shelley Street, Sydney 2000
  • Salary: $79,500 (inclusive of 12% superannuation)
  • Contract Dates: 1 October 2025 – 15 August 2026
  • Work Arrangement: Hybrid (office + work from home, post-probation)
  • Hours: Full-time, 37.5 hours per week (Monday to Friday)
What you'll do
  • Manage insurance phone queues in line with contact centre targets.
  • Gather, validate, and follow up on claim details.
  • Refer matters to business partners and support complex escalations.
  • Assist with reviews, audits, and additional team tasks as required.
  • Collaborate with colleagues to improve customer outcomes.
  • Contribute to learning, coaching, and continuous improvement activities.
What you'll bring
  • Qualifications in Administration, Business, Accounting, or Finance (advantageous).
  • Strong attention to detail with a focus on accuracy and quality.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office and general computer skills.
  • Commitment to delivering outstanding customer service.
  • Ability to resolve issues confidently and professionally over the phone.
  • Sound problem-solving and collaboration skills.
What we can offer you

At Suncorp, our benefits are designed to support, empower, and reward you. Some of what you'll enjoy includes:

  • Competitive Salary – $79,500 inclusive of 12% superannuation.
  • Leave Benefits – Annual leave, flexible leave, personal leave, loyalty leave, plus parental leave (20 weeks full pay or 40 weeks half pay).
  • Hybrid Working – A flexible blend of on-site and at-home arrangements.
  • Work-Life Balance – Time and support to thrive both personally and professionally.
  • Staff Discounts – Exclusive savings across Suncorp brands (AAMI, Shannons, Apia & more) and over 400 leading retailers.
  • Reward & Recognition – Programs that celebrate your hard work and achievements.
  • Career Development – Ongoing training, growth opportunities, and the support you need to reach your full potential.
  • Inclusive Culture – Be part of a trusted, national employer with a diverse and supportive workplace.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

At Suncorp, we've been building futures and protecting what matters for over 100 years. We're driven by care, courage, and doing the right thing – for our people, customers, and communities.

We value diverse experiences and insights, and encourage you to apply even if you don't meet every requirement. If you need support or adjustments during the process, contact glenn.stephens@suncorp.com.au for a confidential conversation.

Advertised: 09 Sep 2025 AUS Eastern Standard Time
Applications close: 21 Sep 2025 AUS Eastern Standard Time

Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.


#J-18808-Ljbffr

  • Claims Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Coles Group Full time

    **A new role = A new way to win together**:You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.**About the team**Coles Group Insurance protects our team members, customers and business. We work across a variety of areas, from...

  • Motor Claims Consultant

    4 days ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time $537,777 - $8,914,163 per year

    About UsAdvent Claims Australia is a trusted Third Party Authority (TPA) representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced Motor Recovery / Settlements Specialist to join our friendly, professional team in Sydney's CBD.What We OfferCompetitive remuneration...

  • Motor Claims Administration

    2 weeks ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time

    Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD.**What We Offer**- Competitive...

  • Claims Officer

    2 weeks ago

    Sydney, New South Wales, Australia Forward Ability Support Full time

    **Our Vision** Supporting people with spinal cord injury to live their best life- ** Our Purpose **Lead the way with services and supports towards a brighter, positive future for our community**.**:- ** We Invest in you** to create meaningful change in the community- ** Permanent Full-time Position.****Who are we?... Forward Ability Support** is a...

  • Motor Claims Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time

    **About Us**Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD.**What We Offer**-...

  • Claims Support Officer

    6 days ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    OverviewWe have multiple exciting opportunities for Claims Support Officers to join our team in Sydney. These are 10-month contract roles offering the chance to develop your career within a supportive, high-performing environment.Position – Claim Support OfficerJob Title: Claims Support OfficerLocation: 10 Shelley Street, Sydney 2000Salary: $79,500...

  • Claims Support Officer

    6 days ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    OverviewWe have multiple exciting opportunities for Claims Support Officers to join our team in Sydney. These are 10-month contract roles offering the chance to develop your career within a supportive, high-performing environment.Position – Claim Support OfficerJob Title: Claims Support OfficerLocation: 10 Shelley Street, Sydney 2000Salary: $79,500...

  • Claims Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.Claims Support Officer - 10 Month ContractSydney - Inner Suburbs & CBD, Sydney - Outer SuburbsWe have multiple exciting opportunities for Claims Support Officers to join our team in Sydney. These are 10-month contract roles offering the chance to develop your career within a supportive,...

  • Claims Officer

    2 weeks ago

    Sydney, New South Wales, Australia Reln Pty Ltd Full time

    **Office Admin - Claims Officer**Australian owned Manufacturing Company, Reln Pty Ltd are looking for a motivated individual to join our team in the position of Claims Officer. The role is pivotal to the business and responsible for managing the growing list of customers of the business.Reporting to Finance Manager, key duties of the Claims officer include:-...

  • Claims Officer

    7 days ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    Sydney CBD- 6 Month Contract- $40 per hour + super**Claims Officer | 6 Month Contract | $40 p/h + super**- $40 p/h + super- 6 Month Contract- Sydney CBD- Part of a growing organisation in the next phase of expansion**About the Company**Our client is a long-standing member in the insurance field in the Australian Market, they operate in niche and specialist...