Senior Experience Designer

• Shape Australia's clean energy future by designing innovative customer experiences
• An exciting opportunity to create the next generation of products
• Full time 12 month contracting opportunity
• Melbourne based

Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.

About the role:
We're looking for a
Senior Experience Designer
to help create the next generation of energy products that supports Australia's clean energy transition – a dream role for those who love strategic, meaningful and impactful design.

In this position, you'll use a human-centered approach to craft simple, affordable, and innovative customer experiences across digital, communication, and contact channels.

You'll lead strategy workshops and experience uplift initiatives, ensuring every solution drives both customers and a renewable future.

Roles & Responsibilities

• Partner with cross-functional leaders to shape Origin's digital experience vision and translate strategic goals into impactful customer outcomes.
• Leverage research and insights to define opportunities that influence long-term experience strategy and business priorities.
• Drive the creation and validation of innovative design solutions that balance customer needs, business value, and technical feasibility.
• Create product roadmaps that prioritise delivering maximum values to customers early and often.
• Establish scalable design frameworks and governance to ensure consistency, efficiency, and alignment across digital channels.
• Provide strategic direction and thought leadership to multidisciplinary teams, ensuring design intent is carried through to delivery.
• Champion a customer-first mindset across the organisation, influencing strategic decisions that shape Origin's future experiences

About You
You're passionate about shaping the future of customer experiences, blending creativity, technology, and insights to design innovative products that set new standards in how people engage with energy.

• Strong experience in UX and Human-Centred Design, delivering impactful user experiences.
• Skilled in design thinking, user research, and translating insights into clear, customer-focused solutions.
• Proficient with tools like Figma, Miro, Asana, and Confluence, with a quick ability to learn new platforms.
• Experienced in designing across digital and non-digital channels, including chat, voice, and communications journeys.
• Strong communicator and presenter, with excellent attention to detail and the ability to simplify complex problems.
• Highly autonomous with a proactive, "can do" attitude, able to thrive in ambiguous and evolving environments.
• Collaborative and confident in facilitating discussions, managing stakeholders, and driving alignment across teams.

So, why join us?

• 20 weeks of paid leave for primary carers with flexible return options.
• Thrive in a culture of personal and professional growth.
• Enjoy a central CBD location with access to parking and public transport.
• Purchase up to four additional weeks of leave annually.
• Engage in opportunities through the Origin Foundation to support your community.
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee.
• Explore unique and cost-effective employee EV Car subscriptions.

Origin - Where good change happens
At Origin, we're powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Here's a little about us:
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Function: Marketing