Senior Experience Designer

5 days ago

Melbourne, Victoria, Australia Akcelo Full time $120,000 - $180,000 per year

We're a new-breed agency designed for the experience era.

Our teams connect creativity, technology, and design to build experiences that people love, and that help brands grow.

We're looking for a
Senior Experience Designer
to join our team (Melbourne or Sydney) for a 12-month fixed-term contract.

You'll be leading experience design across a range of clients and projects from digital products and services to brand and retail experiences, shaping strategy and delivering human-centred work that moves people and brands forward.

With great progression, the chance to work with the latest technology and some of the world's most famous brands, a normal day in the role of the Senior Experience Designer includes:

What You'll Do (Day to Day)

  • Lead and deliver end-to-end experience design
    across complex digital, service, and brand touchpoints.
  • Own the design approach
    from discovery and framing through to delivery and optimisation.
  • Conduct and synthesise
    research and testing
    to uncover user needs, pain points, and opportunities.
  • Translate insight into artefacts like
    journey maps, service blueprints, user flows, wireframes, and prototypes
    .
  • Facilitate co-design and stakeholder workshops
    , driving alignment and clarity across disciplines.
  • Mentor and guide mid-weight and junior designers
    , uplifting the craft and strategic thinking of the broader team.
  • Partner with
    creative, strategy, and technology leads
    to shape integrated, experience-led solutions.
  • Champion
    design systems, accessibility, and best practice
    , ensuring our experiences are usable, inclusive, and delightful.
  • Present confidently to clients, helping them connect design thinking with business and customer outcomes.

What You Bring

Essential

  • 5+ years' experience in
    experience, service, or product design
    across agency, consultancy, or in-house environments.
  • Proven ability to
    lead projects and teams
    , managing client relationships and delivery outcomes.
  • Strong
    research and synthesis skills
    , translating insights into actionable design strategies.
  • Advanced proficiency in
    Figma
    ,
    Miro
    , and related design and collaboration tools.
  • Expertise in
    information architecture, prototyping, and design systems
    .
  • Experience
    facilitating workshops and presenting to senior stakeholders
    .
  • A compelling portfolio that demonstrates
    end-to-end ownership, design impact, and team collaboration
    .

Desirable

  • Experience in
    coaching and mentoring
    other designers.
  • Familiarity with
    CX strategy
    ,
    behavioural design
    , or
    emerging tech
    (AI, motion, data-driven design).
  • Exposure to agile or hybrid project delivery environments.
  • Passion for evolving design practices and contributing to a creative culture.

Who are we?

Founded in 2019, Akcelo is expanding globally. We are passionate about transforming businesses through remarkable brand experiences and are guided by the following values:

  • Genuine – Unpretentious, authentic and genuinely good humans.
  • Experimental – Ditch the playbook. We make, break and build things, never fearing failure.
  • Limitless – We have no ceilings, no boxes, no limits to the potential.
  • Imaginative – We believe in magic. Creativity moves us.

Sound like something that you would love to be a part of?

We also offer employees benefits like Flex Fridays, gym memberships, free breakfast, regular social events, annual ski trips and more.

To apply for this opportunity, hit the apply button now

Akcelo is committed to nurturing, creating and building a diverse environment. We encourage all applications from diverse backgrounds, identities, beliefs and abilities to apply for this or any role with us.

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