Service Advisor

17 hours ago

Dandenong, Victoria, Australia CEA Connect Full time $40,000 - $60,000 per year
Introduction

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.



Description

About the Role

Our branch located in Dandenong South is seeking a Service Advisor to join the team. The successful person will be responsible for providing administrative support to the service department and provide excellent after-sales support to all dealership customers in a polite, friendly & professional manner.

This role would be well suited to someone with dealership experience and who thrives in a customer-facing role where your relationship-building skills and energy make a real impact. We're also open to trade-qualified candidates ready to step off the tools and start a new career path in a service department.

Key Accountabilities

  • Assist the Service Manager or Service Supervisor with customer calls
  • Interpret specific customer problems by obtaining as much information from the customer to assist them
  • Offer prompt and courteous attention to all customer's needs
  • Point out additional services the customer requires which can be taken care of at the same time (e.g. repairs and items reported previously)
  • Estimate costs and completion times for jobs
  • Ensure all warranty repair orders are submitted within 14 days of completion
  • Perform invoice processing procedure including opening and closing of jobs
  • Create purchase orders and input into system and authorise for payment
  • Liaise with Contractors in making sure invoices are received in 24hours
  • Allocate hours worked to repair orders
  • Assist in Warranty registration and claims 

 About you

  • Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
  • Proven ability to manage administration for a department
  • Ability to liaise with internal customers and suppliers
  • Ability to use Reynolds and Reynolds system
  • Ability to generate systems reports on services
  • Ability to follow all company policies
  • Excellent verbal and written communication skills


Skills And Experiences

Why Join Us:

  • Competitive salary based on experience
  • Ongoing professional development and training (internal and Factory-based)
  • Reward and recognition programs
  • Family-owned and growing business with career growth opportunities locally & nationally
  • Supportive and friendly team culture
  • Employee assistance and wellbeing program for you and your household
  • Stable employment and long-term career opportunities

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